Harveys Furniture Store
Complaint 143694 Details
- Date Occurred: 08/07/2014
- Reported Damages: $1,800.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Invoice number BR0757-87571830
FORMAL COMPLAINT
I am making a formal complaint against your company for failing to deliver my furniture within the stipulated time frame. I was informed that my furniture would be delivered within 6 weeks of ordering with a maximum delivery being 8 weeks which would allow for your terms and conditions of sale under paragraph 2. Deliveries
I ordered a three piece suite and a dining table and chairs on the 6 June 2012 and explained to the manager that we needed this furniture as a matter of urgency otherwise we would need to order from another supplier, I was promised that my order would take a maximum of 8 weeks so on that note I paid for the order in full.
On the 7 August 2012 I received a telephone call informing me that my furniture would be delivered to a local store on the 24 August 2012 and then you would make arrangements 1 to 2 weeks thereafter to deliver my furniture making the total time approximately 14 weeks which is far from acceptable and disgraceful. I must return to work on the 3 September 2012 and therefore I am unable to take time off work due to teaching children.
I telephoned your customer service department on the 7 August 2012 and explained the situation but they was very unhelpful and just kept saying that they could deliver any time within the contract terms which I find appalling. When I asked for the person’s name I was talking to she refused to give me her full name. The telephone call was as 13.45 and the first name was Shavana.
I have been informed that my dining table and chairs was in fact delivered to a local store on the 1 July 2012 and this could have been delivered to my home.
- Anonymous SBID #ae9b18080f
- Posted 08/07/2014
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Company Statistics
- Complaint Against Harveys Furniture Store
- Complaints Filed: 1
- Reported Damages: $1,800.00
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