SimplyElectronics Limited
Complaint 142461 Details

I wish to file a complaint against the company Simply Electronics with whom I have dealt with over the past seven weeks. After having purchased an item from their website which I had not received eleven days after buying, I cancelled my order due to the shady behavior of the company with regards to my order. Forty days later, I am still waiting for my refund which the company says on their website, will be provided immediately.
“If your credit card has already been charged for the purchase and your order is cancelled, SimplyElectronics.net will immediately issue a credit to your credit card in the amount of the charge.” Extract from the Terms and conditions of Simply Electronics
Since the cancellation of my order I have had to put up with numerous excuses from the company as to why I have not received my refund. The past seven weeks that I have spent dealing with this company, have left me with little doubt that this is a company who walks the line between legal and illegal business practices –tricking customers into buying their products through the advertisement of false promises that become evident as soon as the payment transaction has gone through. Simply Electronics is a company who plays with customers’ patience and time, in the hopes, I believe, that the dissatisfied customers will eventually give up on their demand for a refund.
I will provide you as attachted, with a chronological outline of my dealings with Simply Electronics.

June 9th, 2012. I ordered 1 x Nikon D7000 DSLR Camera Body (Order Number 528206-806645) on the website SimplyElectronics.net without receiving any formal receipt (I have only received an e-mail confirmation and an automatic message after paying the order online, please see the attachment).
June 21st, 2012 I decided to cancel my order and demanded a full refund.
The reasons that I decided to cancel my order include:
• The fact that I did not receive my order during the time frame promised (The item being in stock on the website, the trader guaranteed the item to be shipped within 1-2 working days and delivered within 2-7 working days )
• The shady behavior of the customer service representatives:
? The inability or unwillingness of the representatives to give me any clear and concrete information concerning my order.
? Their refusal to provide me with a written date at which time my order would be shipped. They only gave me a date for the shipment by phone which was inexact.
Details concerning the cancellation of my order:
• The Customer Service representative accepted the request by phone and asks me to confirm it by e-mail. But, while I was writing my e-mail cancellation a few minutes after my phone call, the online status of my order changed from “new” (I had the misfortune of seeing this for 10 days after my payment) to “packing”.
? I have a hard time believing that it was just a coincidence that this changing operation happened just right after my call requesting the cancellation of my order, while one of their online Customer Services Agent kept saying to me that the item that I purchased was not present in their stock.
• I nevertheless sent a cancellation email that same day demanding a cancellation of my order. To my surprise, the status of my order the following day was listed as “shipping”, please see the attachment).. At the same time I received a reply to my cancellation request, from the customer representative stating that I had not given the company enough time to cancel my order and that the product was now being handled by the shipping department and they were therefore no longer able to ‘help’ me.
• I therefore asked for the tracking number of my order which Simply Electronics refused to give to me. I had to contact DHL (delivery company) myself in order to obtain information concerning my product. In speaking with a DHL employee I discovered that the time delays that Simply Electronics had given me were in fact false. (I had been told by Simply Electronics that I would receive my refund as soon as the package was returned to them. I found out from UPS that Simply Electronics received that package on June 30th; however several days after this date, I still had no news from them. I thus informed them that I was aware of the fact that they had received the package and I once again demanded my refund).
• Despite my unrelenting pressure to receive my refund, Simply Electronics has put off providing me with my refund both through taking a lot more time to reply to my emails than was previously the case, and by giving me weak excuses as to why the refund has not taken place.
? The most recent excuse has been that there is a problem with their credit card processor.

After seven weeks of waiting and countless emails exchanged, I still have not received a refund. I have tried to negotiate with the company itself however as you will see for yourself in reading the emails that I have attached, this tactic is useless when dealing with a company that seems determined to evade any sort of responsibility that they may have towards their customers.

My sole request is to be reimbursed the 662 dollards that I paid for an item that I cancelled over a month ago.