Txt4Trivia
Complaint 142055 Details
- Date Occurred: 06/26/2014
- Reported Damages: $9.99
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
My bill from t mobile was $29.97 higher than usual. One of the phones on the account had somehow been signed up with txt4trivia, along with 2 other scam sites. We contacted t mobile about it and hopefully we will receive credit since nobody signed up for these services. When text messages were received, STOP was replied, but we were still charged. We had already been charged by 2 of the companies for this month. It's ridiculous that companies can do things like this. Needless to say, we had t mobile block third party companies from being able to sign us up for things
- platypus07 SBID #70d5cf0175
- Posted 08/02/2014
Comments
- WhoCaresWeDo SBID #fbd3426023
- Posted 08/02/2014
- Hi platypus07, please give me an opportunity to review your account. I am the Customer Service Manager for Txt4trivia and SendMe. I would love to look at your account and advise you what happened. I know there are many companies out there that do not have the consumer in mind. However , Txt4Trivia nor SendMe are one of those companies. Our Customer Service number is 1.800.362.1846 for Txt4Trivia and SendMe is 1.877.373.6363. You may ask for me, if you like or jus speak to the CS agent. My name is Tim Bright.
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- platypus07 SBID #70d5cf0175
- Posted 08/02/2014
- WhoCaresWeDo, Your company has been reported to the BBB and the FCC.
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- WhoCaresWeDo SBID #fbd3426023
- Posted 08/02/2014
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I do understand there may be consumers, who prefer to go that route. However, I am providing you an option to resolve this issue by the way of utilizing our Customer Support system or by speaking to me directly. If that is your wish to go that route, I respect that. But if it is your concern to resolve this issue immediately and be refunded for any charges, i am more than happy to assist.
Best regards,
Tim Bright
Customer Service Manager
SendMe Mobile, Inc. -
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- WhoCaresWeDo SBID #fbd3426023
- Posted 03/06/2013
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We are sorry to hear about your experience. Please be aware that we at Txt4Trivia. take customer satisfaction very seriously and would like to address any concerns you may have. You may contact 7 days a week at 800.362.1846, so that we can resolve your inquiry; you can also contact our customer service at http://[email protected] or by sending an SMS message with the word ”HELP” to 52405. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.
Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the Txt4Trivia sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text “stop” to 52405 or call Customer Service or go to http://[email protected].
We hope this addresses any concerns you may have; if not please contact us and we’ll take care of your issues.
Sincerely,
Customer Service
SendMe
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Similar User Submitted Complaints ▼
Txt4Trivia Phone Number Complaint 153131 for $19.98
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Anonymous
- Posted on 09/02/2014
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Company Statistics
- Complaint Against Txt4Trivia
- Complaints Filed: 5
- Reported Damages: $59.94
What is SBID?
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