Cash-for-Gold.ca/Alliance Precious Metals - Vancouver, B.C Canada
Complaint 14116 Details

While posting ads for jewellery on my local Kijiji, on Wednesday July 6th, 2011, I had read a posted ad that someone local, whom I know, was buying gold and silver but I thought I could get a better price elsewhere, as there were other paid advertisers/gold buyers. So I sent a request for my gold package from OREN, located in Toronto, on July 6th, 2011. By July 12th, 2011 I did not receive any correspondence or package from this company. Again I was on the Kijiji site on July 13th, 2011, and I came across a paid advertiser on Kijiji for cash for gold (cashforgold.ca). I was still looking to sell some of my jewellery to surprise my husband for his upcoming trip to be at the birth of his first grandchild. I sometimes sell my gold to my local merchants but thought I would try to maximize my return. I sent a request for the gold package after checking out the site, which seemed to be legitimate. It is also called Alliance Precious Metals/ Cash-for-Gold.ca. I received the packet around the 21st of July, 2011. It contained a convincing letter, which had a matching tracking number that was also on the pre-paid envelope, a card to write information as to where the check is to be mailed, and a plastic re-sealable pouch to place my items. On Monday July, 25th, 2011, I mailed my package of 1 -900Platinum and 18K Yellow Gold ring, 1-18K Yellow Gold Scarab Beetle pendant, 1-10K Yellow Gold Dolphin pendant, 1-10K Yellow Gold Boxing Gloves pendant, 1-10K White Gold Star pendant with a diamond chip, 1-10K White Gold Cross pendant with a diamond chip, and 1-10K White Gold Phone pendant with diamonds. On July 27th, 2011, I called the number (1- 877- 225- 1178) provided with my letter from Cash-for-Gold.ca, and got a message that all our service agents are busy, please submit an e-mail request from our on line site. So then, I went to my main Post Office because I couldn’t track my package. I was told by the attending clerk after she searched on her system that perhaps it went through but may not have been scanned. It would be scanned at the next point. Finally on the 29th of July 2011, Canada Post online tracking showed my package arrival in Mississauga, Ontario on the 27th of July at 20:06(8:06pm). The next posted scan was on Sunday July 31st at 10:42am Richmond, British Colombia. Monday August 1st, 2011 was a holiday. On Wednesday August 3rd, 2011 my package was out for delivery in Vancouver at 9:16am and was signed for by “Joe Staff” at 11:34am. What an insult to ad to my injury because I didn’t actually clue in to the name of the signature until late Friday afternoon on the 5th of August, 2011 after I tried to contact them by phone, and then by e-mail. When sending an e-mail, it comes up that the web page cannot be displayed, then immediately you receive an automated e-mail response that someone will contact you as soon as possible. Of course by now I’m feeling very suspicious so I Google cash for gold and I don’t find anything wrong. On Saturday August 6th, 2011 I’m still feeling uneasy and Google “Alliance Precious Metals” and lo and behold I see all the negative feedback. On Monday August 8th, 2011, I send another e-mail asking that a live person contact me, only to end up with the same results. Again, page cannot be displayed, while immediately receiving automatic generated e-mail. Thursday August 11th, 2011 I sent an e-mail and tried calling. No return of an e-mail just a phone message directing you to the web site. On Tuesday August 16th, 2011 my husband found the Vancouver office number (1-604-632-4653) and I called, only to receive the identical message that all our customer agents are busy so e-mail them, via their website. Wednesday August 17th, 2011, I phoned both the numbers with the same results. On Friday August 19th, 2011, I went to my local police station to file a complaint and was told it was a Civil matter, not a Criminal matter. It was suggested to me, to contact my local Chambers of Commerce, and, to go to the Main Post Office to file a complaint with them. Today is August 21st, 2011 and I have still not have been contacted or received the return of my gold/platinum, nor have I received a check.
I am now sending a copy of this to ripoffreport.com, complaintsboard.com, and scambook.com. I hope to resolve this issue by any means possible. I might even go so far as to contact the R.C.M.P because I do believe that a Federal Offense has occurred by this despicable company when they knowingly used Canada Post for fraudulent means to rip off an ordinary citizen like me.