TerneckHelp.com
Complaint 13964 Details

Monday, August 15th- received a series of phone calls from 269-477-2151. I called the number back, to find a recording saying if I was inquiring about my order, to leave a message. If I wanted to be removed from the list, to press 2 (or something to that effect.) I tried to press 0, the default "I want to speak to someone" extension, it didn't work. That afternoon, I finally picked up and a man named John from "Vista" wanted to let me know that I had won free gas cards in the form of $125. He just needed to confirm some information. I said, "John? From where? I've never heard of your company." He said, "Are you Sarah from ____, __?" and stated my city and state. I said, "I do not know who you are, and do not feel comfortable giving any information about myself over the phone." his response? "Okay, bye."
The next day, I received this email:

Greetings, Sarah!

Your monthly automatic recurring order of Resveratrol (Rez-V) has been approved and will be shipping within the next 24 hours!

It has long been known that the skins of certain fruits (grapes, blueberries and cranberries) and wine contain a compound called resveratrol, which has beneficial antioxidant properties.

Our safe & effective Resveratrol product will help you lose weight, increase your energy levels and make you feel & look great.

Thank you for you monthly automatic recurring order!

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Your Credit Card was billed by: TERNECKHELP.COM

Customer Information:

Name: Sarah xxx
Address: xxx xxxxxxxxxxxxxxx
City: xxxx
State: xxxx
Zip Code: xxxxxxxxxxxxx
Country: US
E-mail: xxxxxxxxxxxxxxx


Billing Information:

Trans Date: Thu 2011-Aug-11 06:59:56 GMT
Type of Card: xxxxx
Card Number: xxxxxxxxxxxxxxxx
Exp Date: xxxx
Amount: $39.95


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Questions? Need Support?
Live 24/7/365 Agents for all your support needs:
Email: [email protected]
Toll Free Phone: 1-800-505-3795
Visit Website: http://TERNECKHELP.COM


The weird part was, they had my name, my email address, and the last 4 digits of my debit card number correct... but the address they supplied was my OLD address. I haven't lived there in a YEAR! I was suspicious, but didn't know what to do. I just assumed they could have gotten that information from anyone willing to sell it.

Thursday morning, I checked my bank statement online and saw the $39.95 posted, plus $1.20 from my bank. Upon talking to my bank, they said that the extra charge was because the transaction had taken place OVERSEAS. I went to the terneckhelp.com website and saw yes, they are located in CYPRUS!

Thankfully, my bank gave me all the money back after I filed a claim with them. I had my bank issue a new card, and realized that from now on, everyone should just request a new card every year. It certainly wouldn't hurt, since the card with the fraudulent charges was 3 years old. Who knows, right?