Litigation Law Group
Complaint 136479 Details

Litigation Law Group was formerly known as Legal Loan Review, aka Legal Loan Group too. Litigation Law Group, under its previous name of LLR, told me in print that they could get me an $80,000 principle reduction (from $291K to $203K) and a new interest rate of 2% instead of my current rate of 4.25% on my current mortgage, based on the 2009 Home Owner Affordability and Stability Plan) HAMP loan. When I made the comment to the customer service/Sales representative (Verna Vollman) that there would be no incentive for my current mortgage holder/banker PHH Inc) to approve the loan, she told me that a 3rd party/Banker would administer the loan, and that LLR would process/handle my loan application.
Legal Loan Review (LLR) submitted my loan application to my current Mortgage holder PHH Mortgage counter to what I was told. LLR kept telling me I was approved for the loan, and it was being processed by PHH mortgage. Luis Casillas at LLR was my contact/representative throughout the process. When I contacted PHH Mortgage, in late January 2012, I was told I did not qualify for the HAMP program.
In May 2012, Sherry Jones, a supervisor at LLR, contacted me and we talked about a refund, after she heard my story. I explained to Sherry that I was told LLR would not submit the loan application to my current mortgage holder, Sherry actually made the comment that "There would be no incentive on the part of PHH Mortgage to approve the HAMP loan with a mortgage in good standing". I told Sherry that is exactly what I told Verna Follman.
Verna told me that LLR would submit the loan application to a 3rd party Banker and not to the current mortgage lender. LLR submitted my loan application to my current mortgage lender.
Sherry Jones and Luis Casillas have not returned my repeated phone calls since then!