SafeCart
Complaint 135441 Details Scan your bills for fraud
- Date Occurred: 07/15/2012
- Reported Damages: $30.00
When you buy (worthless) SPEEDY PC via SAFECART andPaypal you suddenly find a ANNUAL RECURRING fee for $35 has been installed onto your PayPal account.
note: There are no questions for any approval to do this.
This reccurring automatic fee can be removed using your own PayPal account but of course you first have to be aware that it is there.
- spyker49 SBID #15bbcbe062
- Posted 07/15/2012
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- SafeCart1 SBID #fb78752b1e
- Posted 07/17/2012
- Hello,
We are sorry to hear of any problems you have had in regards to your SafeCart purhcase. PayPal is the method of payment you used to process your order. PayPal automatically signs you up for Automatic renewals on your account, but they do send you an email after purchase letting you know you were enrolled and showing you how you can unsubsribe from the service. If there are another other questions we can answer for you or anything else we can help you with in regards to your transaction please let us know.
We can be reached by calling 1-855-432-0727 M-F 6am tp 5pm Sat-Sun 8am to 4pm PST or by emailing customerservice@safecart.com
Kind regards,
Kristy
SafeCart Customer Support
www.safecart.com
- spyker49 SBID #15bbcbe062
- Posted 07/17/2012
- Dear Kristy at SafeCart
You have cleverly avoided answering the fact that PAYPAL did not initiate this recurring payment.
Saying “PayPal automatically signs you up for Automatic renewals” is a incomplete and ridiculous statement.
PayPal only acted on YOUR behalf and on YOUR instructions
It was SafeCart that caused the recurring payment to occur by instructing PAYPAL to do this.
Commissioning PayPal to install recurring payment without my clear understanding and my full prior agreement is immoral.
Especially when you permit known web scammers like SPEEDY PC to use your services
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Company Statistics
- Complaint Against SafeCart
- Complaints Filed: 100
- Reported Damages: $28,570.56
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