HCG Platinum Ltd
Complaint 135178 Details
- Date Occurred: 07/13/2014
- Reported Damages: $89.95
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I agreed to a no strings no hassle free 14 days trail which i paid the postage of £1.29, which seamed like a good deal at the time. I now find after 2 weeks this company have taken the sum of £89.95 out my bank account which i did not agree too !!! I have not recieved any more items either form this company. Once i noticed the money had been taken i tried to contact them on phone number 0808 189 9651 to which i am very sad to say no one ever answered !!! I then had to phone my bank, Then informed me there was nothing they could do about the money which had already been taken from my account but adviced me to cancell my bank card and this would then stop further money being taken by this company...
- MandyB SBID #e125eb3c7d
- Posted 07/14/2014
Comments
- Mark-HCG-Support SBID #514a378529
- Posted 07/19/2014
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Hi MandyB,
We’re sorry to hear that you’ve had difficulty reaching our support center. This may be due to the fact that we are experiencing higher than usual call volumes. We would very much like to address your billing issues as quickly as possible, so please try us again at 0808 189 9651 or 1800 816 061(IRL), Monday through Friday, from 9:00AM to 6:00PM GMT. Mondays and Tuesdays are our busiest days, so you may wish to contact us later in the week when our call volumes are lower. We look forward to hearing from you,
Mark Carter
HCG Support Team
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Company Statistics
- Complaint Against HCG Platinum Ltd
- Complaints Filed: 51
- Reported Damages: $6,556.65
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