My Cash Guardian
Complaint 130257 Details

Like the others who've filed complaints against this horrid company, I applied for a few cash advance loans and (like a complete idiot) put my banking information into the ether for these low lives to grab. When they overdrafted my bank account with a charge for $29.95 (which I NEVER authorized, nor have I ever authorized this company or it's affiliates to make ANY charges to my account), I ended up having to go through many hoops and make great efforts to resolve the situation. I called the number that showed beneath the charge on my account the same day it was made, and talked to a girl who told me it was simply a service I'd "agreed to participate in when you applied for a loan with us." I promptly told her that I never knowingly would've asked a company to charge $30 to my bank account when I was broke as I am. I told her to cancel the account and refund my money. She agreed, said she would, and that it would take 24-48 business hours for the money to be released to my bank. Monday morning the money was (of course) not in my bank account. When I called them back, the barely English-speaking gentleman I spoke with told me she was mistaken, and that it would not be until the 27th or 28th until they release the money. Pretty convenient, considering that if they have my bank account information and the applications I filled out for loans, they know that I get paid via direct deposit on the 27th. At this point I gave up on trying to speak with them, and got nervous that they'd try to take more money out after they knew I'd been paid. I went to my bank, closed my bank account and opened a new one. I also filed a dispute against the $30 charge they made with Visa, and filed a complaint with the FTC. I will be calling them this morning to let them know, and give them one last chance to send the money to my old bank account so my bank can transfer it to my (blessedly) secure new account. That'll teach me to ever put my banking information out there again!