DERBY CAR CENTRE ALFRETON ROAD DERBY Derbyshire DE21 4AP UK
Complaint 12569 Details

Deat Sir (Sorry no ref number for this company) advertised on Ebay as a comercial sale without a ref number advert only.

I emailed the company below from Spain where we live about the vehicle advertised. The salesperson called Russ assured me the vehicle was a 4 cylinder (not a 3) and if i paid the asking price they would fully service it valet it etc. On that basis I paid a 100 deposit as requested.

I then flew to the UK and the vehicle was just being finished it's service. I asked him to cross of my checklist we had agreed on..He did this and when it came to the 4 cylinder confirmation he then called the garage to ask what oil was used in the service as I needed to know for the long drive back..I was distracted by this call that he made and not until I was in spain did I see the box was not ticked verifying a 4 cylinder.

This cannot be visually seen as the whole engine cover has to be removed and it was not something I am qualified to do. I asked to pay by PAYPAL but they declined saying they did not handle that. So I paid by mastercard reluctantly..I have over a 500 star rating for purchases with ebay and trust Paypal implicitly as it works 100% on bad sales.

On the way back to spain about 200 miles the Air con stopped working. The garage in Spain said it had merely been gassed as thier was a leak in the main condenser and it would last a few days before stopping.

Then to my horror he looked to verify the 4 cylinder status by removing the large engine cover and said ..THIS IS ONLY A 3 cylinder.

I have about 15 emails trying to negotiate with this company and they have merely said thier was nothing in the agreement to say it was a 4 cylinder (Naturally because they confirmed this verbally by telephone when he returned the call)

My email answered dodged the question when ticking off what we agreed. I want a FULL REFUND AND NO QUIBBLES I also had looked at the rating of thier company as 100% but on investigating now -because of the issue it is also a lie,,Not on cars but 6 other items.

ALSO they said only a 30 day Guarantee was given..Yet their ADVERT CLEARLY STATES 3 MONTHS. Please I need your help. I am back in England by plane because a relative is dying and I cannot get this company to honour Ebays rules.

They simply ignore me. I have all the emails and garage in Spaind quote for 500 euros for the aircon alone. I wanted and paid for a 4 cylinder car and I have been ripped of BIG TIME Your Sincerely Malcolm Tilley [email protected] (reg as mtismeebacon with a 500 star rating)

Advert read £2495------------------------- 2004 HYUNDAI MATRIX DIESEL 1.5 TD GSi 5 Door Estate SILVER 2495GBP Item condition: Used This is a classified ad listing. There is no bidding on this item, so contact the seller for more information. Contact the seller: 08446634161 Email the seller Location: ALFRETON ROAD DERBY Derbyshire DE21 4AP United Kingdom Seller information Member ID derbycarcentre (