Tiffany Furniture
Complaint 123154 Details

I have been waiting more than 6 months for Tiffany Furniture on 110 in Farmingdale to resolve a damage issue with a piece of furniture I purchased from them in October of 2011. Not only have they not resolved the issue to date, but the owner, Joe Chadi, and a man identified as the delivery supervisor, Fred, have been extremely rude to me in the process.

First, I was told when I ordered the furniture that it was being made in North Carolina. Not that I had asked, but since the salesman volunteered that
information, I was happy to hear that. I was told 6 - 8 weeks for delivery. It took a bit longer, but I was okay with that. When I noticed the damage, I called them. They sent a service man to my home who told me what I needed and that the store would call me when it was in. I waited 4 weeks and called them to follow-up. I was told they had no record of that claim, and Lois told me it must have fallen through the cracks.

Since then, I have been strung along being told, 4 weeks, two weeks, next week. I have been lied to continually, and remained calm and polite, yet firm in my request for the repair or replacement. I was offered a bit of money off to just keep the damaged furniture, by Joe Chadi, the owner. When I told him I'd prefer to have the piece fixed, he told me it would take 6 months to get the replacement because it was coming on a slow boat from China. I stopped him and told him I was told the furniture was made in North Carolina. He claimed no one ever told me that. I explained to him that I wanted it repaired, or the furniture removed from my home. He hung up and called me back, only to yell at me that he was on it and I would have it in four weeks (That was 8 weeks ago now). I offered to come down to the store so he could note our agreement on the invoice. He refused to put anything, but my original order in writing.

The customer service representative named Josett has been forthright and believable when I reach her. I have been calling for 6 months and every time I get Lois, the other customer service rep who claims to be the senior rep, she acts like she has no idea who I am, or why I am calling. When I give her my invoice number, she always answers, "oh, I have your paperwork right here," (then how come she has no idea who I am? ) and continues to hand me some other excuse. In March, I finally asked to speak with the owner. I was told to call next week. When I called back, I was told he was in China - I joked that I sure hoped he was there getting my replacement piece. When I did get Joe on the phone, he was extremely rude and disrespectful to me - his paid customer.

So far, I have been lied to, told I was lying, hung up on, told to shut my mouth - that I talk too much, yelled at, insulted, disrespected, and verbally abused. The servicemen have taken the piece for repair and returned it three days later in the same exact condition as when they took it in. Nothing had been done. When the delivery of the so-called repaired part was refused, the delivery man said to call the office and ran out of my home. My husband went to the store to try and talk to them. They threatened to call the police. My husband welcomed them to do just that. They did not, but he didn't get any resolution either.

Most recently the owner came to my home under the guise of trying to fix it. He proceeded to scratch the glass further with steel wool and vinegar. When my husband demanded he fix it, or take it and refund our money Joe Chadi had employee lay down on the floor and fake an injury. Needless to say, I called the police. Still no resolve!

According to the Better Business Bureau, Tiffany Furniture in Farmingdale on 110 has been issued 7 separate complaints and responded to none! They have an F rating. Wish I had checked here and the BBB before purchasing anything from them.

Most recently the owner came to my home and scratched the glass with steel wool and vinegar. When my husband demanded he fix it or take it and refund our money he had his employee lay on the floor and fein injury. Needless to say, I called the police. Still no resolve.