Secure Med Group
Complaint 122714 Details

On April 25, 2012, I noticed a withdraw of $448.74 from my 87 yr old mother's checking account. A copy of the ELECTRONIC CHECK showed payment made to "Club Billing FBO SMG". A phone number in the memo line of the check shows as "SMG (886) 395-2021" I asked her about it and she did not recognize the name of the company and living on a limited income, she would never commit to that large amount to be withdrawn from her checking account. I immediately called the number on the check and discovered they were a third party billing/collection company representing a company selling memberships into a club that acts as a discount company for prescriptions. I was told if you already had insurance coverage then membership into their "club" would not be beneficial to you. Once I explained that my mother has full insurance coverage, I was told she would receive a full credit back into her checking acount within 21 days. They are very "official" using names (TREVOR and/or ROB) and ID Badge #'s as in #183 (Trevor) and #0942 (Rob). I called again on 5/16/12 for a status update on the credit, and was told "OOOPs....it's 21 BUSINESS days from the first time you call"! So I called again on 5/25/12 and they acted very shocked and dismayed that the money had not been returned and said they were going to place "an accelerated request for refund" to the company and was sure I would see the credit in the account within SEVEN (7) DAYS. Exactly 7 days later on 6/6/12 I called again since the money had not been credited and now Trevor ID #183 gets REALLY nasty with me telling me that he has nothing to do with the company. The name of the company he works for is Third Party Billing Co. and he is in Canada and that Secure Med Group is just one of the many companies they represent. He told me that Secure Med Group is out of New York. He told me that the only thing he could do is send another "accelerated request for refund" to the company for the credit. Sad to say I believe we fell prey to the sick people out there using the elderly for financial gain! BEWARE THIS IS A SCAM!!!