Mate1.com
Complaint 122554 Details

  • Date Occurred: 06/07/2014
  • Reported Damages: $49.95

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I realized that somehow I had inadvertently put my first and last name as my username, which, because of grave security concerns caused me to promptly hide my profile yesterday, day three. I would have deleted my profile at that time, but when I tried to do so, a strange window came up saying I would not be refunded my monthly membership fee if I cancelled. This confused me because I had not purchased a monthly membership fee, and so I thought I ought to just let the 3-day trial run its course, rather than cause this website to somehow charge me a monthly membership fee when I just wanted to cancel, because of me clicking that button. The next day, day four, when I was expecting the trial to have ended, I saw in my main e-mail account I had received mail from men on that website. More men know my first and last name, which means they also will be able to know where i live!! I am extremely anxious about all this. I do not know what to do. Additionally, I am fairly certain that they have charged me for the one-month period, although I consider the contract null and void when they violated my request to maintain my profile's privacy. I do not know what to put in the monetary damages. The issue is my safety, and emotional well-being, which is worth way more than the $49.95 that they probably charged me (will find out tomorrow when I can get to my online banking) through trickery.

Do You Have a Complaint?

Submit a Complaint

Comments

  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/15/2014
  • We can see that this complaint was addressed in another thread. This is just a friendly reminder to potential customers to feel free to get in touch with us! Mate1.com is committed to finding solutions for its members and offers some of the best Customer Support available in the online dating industry, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.

    http://www.mate1.com/nw/faq

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
  • Was this helpful?

Do You Have a Complaint?

Add a complaint and spread the word. High volume complaints have a better chance to get their money back. Submit a report and join forces with others like you!

Submit a Complaint Now

Business Profile Summary

  • Mate1.com logo

Company Statistics

  • Complaint Against Mate1.com
  • Complaints Filed: 128
  • Reported Damages: $88,952.07
Visit Complete Company Profile

What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.