CACash for Appliances
Complaint 12064 Details

My brother bought me a refrigerator because mine 'died' Was purchased OCT 30th 2011 & delivered Nov 6th. Three rebates were offered (two were received) enabling me to reimburse my brother. The remaining one was for $100 if I turned in my old refrigerator It was removed & signed off at delivery. I submitted everything required. February 2011 I called to see what the delay was. Delay was due to my address ( for delivery) and his name ( as purchaser) not being the same.This got clarified & I was assured that a check would arrive in 2-4 weeks. The wait continued.Summing it up, 8 phone calls and several months later....into July it was 'discovered' that a paper had not been filed and I was thereby 'ineligible'. ????? I managed to track down and obtain that 'mystery' paper from the appliance store (they apologized for not giving it to me) I once again called the rebate company & explained what had happened and that I could provide proof of removal. At this point the (previously sympathetic ) young man I'd spoken to the week before said rather indignantly, "you DO realize that this is beyond the submission time frame ma'am.. look at what the date is today." . Now I feel that my brother is out $100 for his kindness. After many calls and many months you would think SOMEONE should have seen the problem sooner and it could have been resolved in a timely manner. I am beyond upset at them for the patronization and failure to 'work with the customer'.I only just discovered this site and felt a need to vent. Buyers' Beware is so very true. Everything done in good faith, yet they kept the money !