Store Name:C0390C Store Url:cheapcoachoutlet2012.com/
Complaint 119052 Details

Dear (Personal Information Removed) ,
This is an automated email to confirm that you have made a payment to " securitysslepay.net " on 04/09/2012 14:33:49 GMT and your transaction amount is 68.0 USD.
The charge will appear on your credit card statement as payment to 'maoyukiss Ltda'.

Order details:
Merchant Order No. : C0390C-28
Order No. : 2780124922334920852
Payment Date&Time : 04/09/2012 14:33:49 GMT
Amount : 68.0 USDSent: Wednesday, April 11, 2012 8:33 PM
Subject: Re: Re: C0390C-28

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Hi,dear friend
Thank you for your supporting for our website.I'm sorry to tell you that the logistic in our company just told me that they found the bag is sold out when they arrange the shippment.We have so many other wonderful bags,maybe you can find one that you like better.Would you mind to choose one in the link i offer you to change for it.http://www.brtx9099.org/product.aspx?sort_id=426 .Thank you and waiting for your good news.
Hi,dear friend
Thank you for your email.I'm sorry to hear that the zipper of the bag is broken.As you know the bag in our website are in low price ,we have little profit in the business,and the shipping fee
is so expensive between two countries,so it will lose a lot of money on shipping fee is we change the item.So how about you keep the bag now,and we'll offer you a discount of 10%-30% whenever you order in our website.Thank you.
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servicechloe
2012-05-05

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????kelly
?????2012-05-05 03:29:28
????servicechloe
???
???Enquiry kelly

Okay this is my 3rd email to your company NOW I AM GETTING UPSET!!!!! This purse I orderd for my daugther the zipper pulled came off the day of her birthday April 25th that she could live with. Since then the zipper has broken I want to know what your company is going to do to make me a happy customer!!!!! I need to hear from you ASAP!!!!! I did get an email response from your company stating you were on HOLIDAY you would contact me as soon as you were back nothing since then. Sent another one still nothing!!!!!! I will retract my money if I must I need to hear from your company and what you are going to do for me within 24 hours. Kelly.:( sad Sent another email: What? Do you understand this was a present? Now that this is broken she cant use something that was a gift? No this is unacceptable! My husband sells things via website he as well makes sure that his customers are happy with his products I expect you to do the samething. Not offer me a 10 or 30% discount NEXT time I order in your website! This was something that she wanted and your website stated 100% guarantee this is what I expect! As well as it took 20 plus emails to get you to respond to me!!!!! I want a new purse that isnt going to break within a week!!!! The purse I really wanted had in my basket you confirmed it had to wait several days then got an email from Autumn stating oh sorry friend we have no more sooo then I had to replace it with another one at that time I should of known something wasnt right! I was going to give people at work your web address to order purses from but....I held off until I made sure that everything went okay now I am glad I did. I work for a very large insurance company. Because I would of been embarrassed knowing the samething could of happened to them. So let me know when I can expect my purse to be mailed. Unhappy customer. sent again! As you can see this is my 2nd email and AGAIN no response!!!!!!!!! Still hear nothing from them!!! This is on the website why buy from us

Cheap Coach Outlet bags are created with material like good quality leather and jacquard stuff. Sometimes these materials are utilized in combination on exactly the same bag making them really be prominent. The jacquard material and also leather can both be cleaned when the stain is not in which bad and all Cheap Coach Bags simply advance with age. You can find Cheap Coach Purses in our online store! We totally understand why Coach has the reputation that they have and based on the amount of people that own their products tells us that they will continue to be popular and classic for years to come. About us Our store is a web site dedicated to all on-line true religion sale. Our website is endeavors to ensure that you are completely satisfied each and every time you do business with us, no matter you are a first time customer or one of our many regular customers! Your business is highly appreciated, Our store provides you with fast delivery and relative lower price, 24 hours customer service and 5-7 days fastest delivery time and payment security guaranteed.

Our store is absorbed in improving services for customers. We believe that trust is the fabric to our success and the loyalty to our customers. Once you come to our website,you will come to it again again. Our mission is to provide newest style cheap jeans for you with fastest and friendly delivery in a safe and enjoyable environment.

Our store is currently deadly welcomed by a large number of new customers and customers who have ever done the trade with , for it's quite strict with customer serivce and delivery, it'll be getting better in the future.

1.The products on our web store have top quality guarantee?brand new in original packing, at the most favorable price and free shipping.
2.We have an excellent customer service team to assist you to finish the order.
3.We have a perfect Logistics system, which guarantees all the orders can be delivered to you in good shape as fast as possible.

We are waiting to do our best service for you here, we are your best choice! Come On! Are your items Authentic?

They are authentic, brand new in original packing. As we can guarantee you: WHAT YOU SEE IS WHAT YOU WILL GET!! If you find any quality problem, when you receive the items, you can just send the items back to us, we will offer you a full refund.

What are your methods of payment?

We accept credit cards, Paypal, Western Union, etc. Note: All prices are listed in US $.

Where do you ship and what are your shipping rates?

1. We Ship to worldwide area for free by EMS. But charge you $30/pair if you want them ship by UPS/DHL.
2. We will provide you with tracking number via e-mail once your shoes have been shipped out.

How long will it take for my items to arrive?

All the items are handled by EMS (Express Mail Service, door to door service). Generally you will get your items in 5-7 days after your order has been processed. In most cases, the items are received in 5 business days; however we named 7 days in case of delays. If you need a rush delivery, like UPS/DHL, you need to pay extra $30 per pair, then you will get your items in 3-4 days.

How do I contact online service after payment was made?

You can contact us via the online Msger or via email. All inquiries are answered within 12 Hours. If you have not heard from us, please check your Spam Mail.

Do we issue REFUNDS or EXCHANGES?

There are no returns/exchanges allowed unless wrong shoe or wrong size shoes was received. Ex: Ordered size 11, received size 9 (based on tags). If you received wrong items, or you find any quality problem, you may return your items within 5 days since the Receipt date. Well the items need to be under intact. Please make sure to send back all accessories (including the box), otherwise the exchange will be ignored.

My credit card was declined, now what?

There are various reasons for a declined credit card transaction.

The most common reason being that the address you entered is not the same address on your credit card statement. If so, please try again with the right billing address. While at the mean time, A simple typing mistake could also cause the transaction to be declined, including entering the wrong credit card number, wrong expiry date or CVN code (the security number on the back of your credit card). If your credit card is still not being accepted here are some suggestions:- Wait 1 day and try again- Make sure your credit card is not over its limit- Make sure your credit card has not expired- Make sure you have correctly typed the name on the front of the credit card- Try a different credit card