Otto's European Import Store & Deli
Complaint 105746 Details

I downloaded an order form from their web site to mail them an order for a cookbook and a noodle board. I filled out the order form and mailed it along with a MoneyGram money order for $44.20 to the store located in Burbank, California on January 6, 2012. My money order was cashed on January 12, 2012. One month later when I did not receive my order, I called the deli and was told the items were back ordered and would be sent when they came in. Three weeks later I called again and was told the same thing. The beginning of March I called again after not receiving my order and was told I needed to send them my request in an email with the money order number. I was told someone would contact me. I was never contacted. Two weeks later I called again and asked for a manager and the same person I had been speaking to came to the phone and again told me to resend an email with my money order information. He also stated that I should have paid for my order my check or credit card! I informed him that I did not own a credit card or checking account and that money orders were legal tender. I sent another email with the information and one month went by and I called again. This time I was asked if I had sent a copy of the money order showing the signature of the person who signed the money order. I told him I was never asked for that. I told him that my money order was cashed on January 12, 2012 and that I was told my products were back ordered. He stated he couldn't help me until I proved that the money order was cashed by them! I called moneygram and found out it would cost me $24.00 to acquire a copy of the money order. I received my last unemployment check in January when I sent them my order. I no longer have any money, not even $24.00 to get a copy of the money order. I am now out of $44.20. I feel I have been taken advantage of! Help!