purasilk/mystique
Complaint 103499 Details

  • Date Occurred: 04/12/2012
  • Reported Damages: $149.95
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

i ordered a supposedly free trial of purasilk and mystique anti-aging creams on 25/03/2012. a shipping and handling fee of £2.49 was charged and withdrawn from my account. Meanwhile, 3 weeks later the samples had not arrived and i rang the companies concerned who told me to return the samples but that i could not do so as yet as i needed an RMA number without which they could not be accepted. Upon hearing this and doubting that that they ever would arrive, i instructed them to cancel the subscription and they assured me they would.
On 12/04/12 two lots of monies for £149.95 were withdrawn from my account and on 17/04/12 i received the creams. When i rang again to complain i was told i could not cancel as i was out of the 14 day trial period regardless of the fact i did not recieve them in this period.
on contacting my bank i have been told that the only way of cancelling the subscription takes 31 days by which time purasilk will have withdrawn another lot. i have closed my bank account and had to open a new one to stop this happening.

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Business Profile Summary

  • Pura Silk logo

Company Statistics

  • Complaint Against Pura Silk
  • Complaints Filed: 451
  • Reported Damages: $120,292.30
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