Prado Electronic Cigarette
Complaint 10155 Details

Around the first week in July, I had received several emails from Prado E Cigarette company offering a " Free Trial Kit ". I opened the email and clicked on their web site. I wanted to try the E cigarette to try to quit somking. I did not see anything on the site that stated that they would be sending me a complete start up kit or that they would be charging me $149.90 for the kit. The only charge that I was aware that they would be taking from my credit card were shipping charges.There was a problem on their web site and when the kit was delivered it was two kits. So I thought they were free and kept them. Around the end of July I had two charges of $149.90 hit on my credit card. At that time I contacted the credit card company and disputed the charges. I also tried to call Prado but did not receive any answer but was on hold for a long time. At that point I sent an email and let them know that I was not aware of this amount of money being charged to my credit card and that I wanted someone to contact me regarding the issue. To date I have not been contacted. Today I checked my credit card charges online and discovered two more charges for $69.90 for what....I don't know. My credit card company told me that they would put a stop payment on their charges but it can take up to thirty days for it to take effect. So far in one month I have been charged $439.60 on my credit card. I am 66 years old and am a single person. I cannot afford for this to continue. In my email I also stated that I would return their product if they would advise me of their address, and of course...I have not received a reply to date.