Gabriel Dickson; [email protected]
Complaint 100456 Details

I was looking for a dress for my friend's wedding, it wasn't hard to find out www.newkarenmillenoutlet.com, which was the second page that showed up when i googled "karen millen dresses"...I asked them, if they ship to Bulgaria,their answer was:
Hello,
How are you,
We can free ship to Bulgaria .
It will take 4 working days
Look forward to your order
Best regards However,
i ordered a dress, the page was almost the same like the official karen millen's page, i wasn't suspicious at all until they charged me with dollars instead of english pounds(the prices were in pounds)

The system e-mail,Please do not reply


Dear ,
Thank you for choosing " newkarenmillenoutlet.com " to purchase on 04/09/2012 14:18:41 GMT and your transaction amount is 141.81 USD.
The charge will appear on your credit card statement as payment to GOOD MOOD FOR PURCHASE BUSINESS COMPANY.

Order details:
Merchant Order No. : 122
Order No. : 1002113339811214411
Payment Date&Time : 04/09/2012 14:18:41 GMT
Amount : 141.81 USD

We (http://www.fashionpay.com) are the professional third party institution engaged in dealing with all disputes among sellers, payment processor and customers.
We'll try our best to help you until you are satisfied with it.and you also can send complaint E-mail to [email protected]

**Due to floating exchange rate, tiny disparity of order value may exist.
**Please note that your bank may apply a small charge for handling this transaction.

Contact details:
Customer service line?+86-13760231987
Customer service line?+86-0755-25195738
Email: [email protected]

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After that they send me DHL number to track my order, it wasn't correct, i asked them why...they were kind enough to answer me
that when they get the number,they will send it to me :[ i'm still waiting...
I wanted to be in touch with them to see if they will keep answer my emails,
I wrote:
Hi,
I've ordered a dress from you today...can you tell me when it will be here
in Bulgaria?
Thank you!
If it doesn't fit is it possible to be changed?
They answered:


penny [email protected]



11:46 AM (11 hours ago)














to me









HI,
YES, if the dress you do not fit, you can exchange for others size or another style

Best regards

I keep writing, they keep answering...

Sent: Tuesday, April 10, 2012 2:10 AM
Hello,

How are you,

I am so sorry for delay

Your order is being processed, and we will email you tracking number when we get it

Best regards

and the delivery will take 4 working days

Don’t worry about this, you will receive

wish you have a nice day


As i can see from the other comments...i don't thing that i'll receive the dress...and i'm so so so sorry...but i'll write them again!