Company Details

Mate1.com

  • Mate1.com logo

  • Mate1.com Summary

    Mate1.com received their 100th complaint on .

    Information about Mate1.com was first submitted to Scambook on Sep 04, 2013. Since then the page has accumulated 128 consumer complaints. On average users reported $694.94 of damages. Scambook's investigation team reached out to this company a total of 5 times, Scambook Investigators last contacted them on Jul 02, 2013.

  • Company Information

  • Address:
    • 334 Cornelia St, #354
    • Plattsburgh NY 12901
  • Website:
  • Phone:(888) 688-4760, (514) 907-0015
  • Additional Employees: No known Employees
  • Outdated Info? Add company information suggestion

Company Rating

Company Statistics

  • Complaints Unresolved
    128
  • Unresolved Reported Damage $88,952.07
 
 

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Recent Comments From Company Reports ▼

  • Mate1.com Complaint 177078 for $0.00
  • maddy312
  • maddy312 SBID #a753c3070c
  • Posted 11/26/2014
  • I entered in information above 2 weeks & 1 day ago and still, Mate 1 had done NOTHING to stop these scammers from being on their site. Every time I log on, someone want to chat with me, with most being scammers. Some user are so blatant, their Yahoo e-mail address is attached to their name/title. Has Mate1 done ANYTHING to correct this?? The answer is NO. There are still hundreds of scammers - usually the same ones; no photo but their height or U.S. location has changed; however, their ID has NOT. I was right not to contact them directly. Since my initial complaints, I have been contacted by at least 10 additional scammers, all of which were reported and Mate 1 did NOT contact me or terminated ANY of these users from using their site. These bottom feeders continue to prey on the lonely and helpless. I had really hope that their response had been sincere, that they did want to put an end to these unscrupulous users who are merely on here to gain your confidence and then, to steal from you. Mate1 is a haven for scammers, thieves and men who want to use women, strictly for the money they can get from them. I am ashamed to say their company is in my beautiful Country of Canada because they make us all look bad. I believe they should move their operation to Nigeria; they will feel right at home!! I will now contact the main Montreal Newspaper, La Press and any other that would like to follow up on this story. Mate1, you should be ashamed of yourself! You were given an opportunity to clean up your site and have done NOTHING! Whoever owns this company, know this; "what goes around, comes around". Believe me, you will sow what you reap and when someone rips you off, no one will be there to help you or wipe away your tears! Off to the Media!!!
    • Was this helpful?
  • Mate1.com Complaint 177078 for $0.00
  • maddy312
  • maddy312 SBID #a753c3070c
  • Posted 11/12/2014
  • However, rest assured that I will keep the pressure on you Mate 1 and will keep this site updated. Again, they have had at least 20 to 30 reasons to get in touch with me and have failed to do so, despite going through their "Report a Problem" e-mail. I doubt anything will change and will continue on this site, monitoring them, to see if they will put a stop to these thieves. If not, the next stop for me WILL be contact "La Presse" in Montreal and I will push until you clean up your site!! I don't want empty promises; I want results. Not for myself but for the countless, older, lonely women who believe the evil these users spew at them and then send their pension money or life saving because they "believe" and so badly want to be loved. They don't report this because they are ashamed and embarrassed and if I had sent money, I would be ashamed also. Mate 1, this is your chance to clean up your site; you really don't want to mess this up and have me push further because you will NOT like the results, of that, I can promise you! If I contact you now, you will simply close my profile so, everything I have had to say is here and will remain here until you do something to stop this or I take it to the next level; anytime a Company chooses money over ethics or morality, it has 0 credibility with me and that is where you stand at the moment. You have a choice to change my perspective or trust me, I will change it for you!!
    • Was this helpful?
  • Mate1.com Complaint 177078 for $0.00
  • maddy312
  • maddy312 SBID #a753c3070c
  • Posted 11/12/2014
  • Well, I guess it took me writing to a US based Consumer's Advocate/Assistance program to FINALLY get an answer from Mate 1. I am in Ottawa so, you are just next door. I have reported no less than 20+ scammers to your Agency and NEVER got a response whatsoever. Yes, I saw and HIT the "REPORT A PROBLEM" after every single scammer wanted to chat and then, ask for my e-mail address and again, never got 1 reply. I had to go to a public forum to get your attention. Now, it appear you want to help? How many times can I report the same problem? These Nigerian scammers, once called upon, simply change the "State" they live in and may change "widow" to divorced or single. The ONE thing I have noticed is that these idiots DO NOT change either their education or "job" description but once they start chatting with you and you ask them what they do for a living, it is completely different than what is written in their profile. How can your Agency miss all this? These psychopathic, heartless users have a "boss" that pays their fees to you (notice any money being paid coming from NIGERIA??? They work on this and other dating site (yours is by far the worse!) to get you to believe you are the beautiful woman I have ever seen. I am God Fearing and this was meant to be. The last one I played with, asked me to send money so I could speak with him as he is in the army and I must pay. Once he gave the "send money Western Union to a man in NIGERIA", I had NO doubt he was a scammer. He would write e-mails that made no sense, from an English perspective; they always are from another nationality (Hispanic, the former USSR and that's why their English is so bad. I told your Agency in one of my last complaints that maybe it would just be better to contact "La Presse" in Montreal, to tell them what you are allowing and even to THAT, I got NO response. I thank this site for your assistance in finally reaching these people but trust me, their are words are for show only. NOTHING WILL CHANGE!!
    • Was this helpful?
  • Mate1.com Complaint 177078 for $0.00
  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 11/12/2014
  • We're always very sorry to hear about our members being taken advantage of through our service. Here at Mate1 we take cases of online fraud very seriously, and offer members several avenues for reporting instances of fraud, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. You may also notice the 'Report a Problem' and 'File a Complaint' links located throughout the site for easy reporting of any violations of Mate1's Terms of Membership. Unfortunately Mate1 can't respond to each individual report as they are submitted, but rest assured that your reports do reach our Fraud department, and appropriate action is taken where necessary.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.

    http://www.mate1.com/nw/faq

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
    • Was this helpful?
  • Mate1.com Complaint 171112 for $0.00
  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/25/2014
  • We’re sorry to hear you’ve had trouble contacting us. Mate1.com is committed to finding solutions for its members and offers some of the best Customer Support available in the online dating industry, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.

    http://www.mate1.com/nw/faq

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
    • Was this helpful?
  • mate 1 [email protected] Complaint 18245 for $3,700.00
  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/15/2014
  • We're always very sorry to hear about our members being taken advantage of through our service. Mate1.com is committed to fight fraud and offers its members several avenues for reporting instances of fraud, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.

    http://www.mate1.com/nw/faq

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
    • Was this helpful?
  • 561-291-8382 Service provider:Cellico Partnership Dba Verizon- Mate1 Complaint 24263 for $0.00
  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/15/2014
  • We're always very sorry to hear about our members being taken advantage of through our service. Mate1.com is committed to fight fraud and offers its members several avenues for reporting instances of fraud, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.

    http://www.mate1.com/nw/faq

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
    • Was this helpful?
  • Mate1.com Complaint 125783 for $39.95
  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/15/2014
  • We're a little bit confused by your issue. Mate1 does not offer a free trial, only a 3-Day Trial for $1.95 USD. If you do not cancel before the trial ends, you begin a monthly subscription, as indicated on the purchase page and within the Terms and Conditions, which you agree to upon signing up. There is no fee to cancel.

    Cancellation can be done online quickly when you are in the "My Settings" portion of your profile - simply click on "Account Settings", then click Subscription Status (you will be prompted to verify your password for security reasons) and then follow the prompted steps to cancel. Alternatively you can always call our toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), or use our round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours to cancel your subscription. After doing so your membership will be terminated at the end of the current billing cycle and you will not be re-billed again. You may re-activate your membership at any time.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.

    http://www.mate1.com/nw/faq

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
    • Was this helpful?
  • Mate1.com Complaint 124741 for $49.99
  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/15/2014
  • When you take a 3-Day Trial, you begin an automatically-renewing subscription, as indicated on the purchase page, as well as in the Terms of Membership, which you agree to upon signing up.

    Cancellation can be done online quickly when you are in the "My Settings" portion of your profile - simply click on "Account Settings", then click Subscription Status (you will be prompted to verify your password for security reasons) and then follow the prompted steps to cancel. Alternatively you can always call our toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), or use our round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours to cancel your subscription. After doing so your membership will be terminated at the end of the current billing cycle and you will not be re-billed again. You may re-activate your membership at any time.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.

    http://www.mate1.com/nw/faq

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
    • Was this helpful?
  • Mate1.com Complaint 122554 for $49.95
  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/15/2014
  • We can see that this complaint was addressed in another thread. This is just a friendly reminder to potential customers to feel free to get in touch with us! Mate1.com is committed to finding solutions for its members and offers some of the best Customer Support available in the online dating industry, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.

    http://www.mate1.com/nw/faq

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
    • Was this helpful?
  • Mate1.com Complaint 122182 for $408.00
  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/15/2014
  • Thank you for following up on your previous complaint. This is just a friendly reminder to all potential customers to feel free to get in touch with us! Mate1.com is committed to finding solutions for its members and offers some of the best Customer Support available in the online dating industry, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.

    http://www.mate1.com/nw/faq

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
    • Was this helpful?
  • Mate1.com Complaint 114046 for $49.95
  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/15/2014
  • We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
    • Was this helpful?
  • Mate1.com Complaint 130852 for $49.95
  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/15/2014
  • We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
    • Was this helpful?
  • Mate1.com Complaint 103583 for $260.25
  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/15/2014
  • We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
    • Was this helpful?
  • Mate1.com Complaint 53842 for $8,000.00
  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/15/2014
  • We're always very sorry to hear about our members being taken advantage of through our service. Mate1.com is committed to fight fraud and offers its members several avenues for reporting instances of fraud, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.

    http://www.mate1.com/nw/faq

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
    • Was this helpful?
  • Mate1.com Complaint 166476 for $1.97
  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/15/2014
  • We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
    • Was this helpful?
  • Mate1.com Complaint 49442 for $49.95
  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/15/2014
  • Cancellation can be done online quickly when you are in the "My Settings" portion of your profile - simply click on "Account Settings", then click Subscription Status (you will be prompted to verify your password for security reasons) and then follow the prompted steps to cancel. Alternatively you can always call our toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), or use our round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours to cancel your subscription. After doing so your membership will be terminated at the end of the current billing cycle and you will not be re-billed again. You may re-activate your membership at any time.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.

    http://www.mate1.com/nw/faq

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
    • Was this helpful?
  • Mate1.com Complaint 22401 for $49.95
  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/15/2014
  • We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
    • Was this helpful?
  • Mate1.com Complaint 18176 for $13,000.00
  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/15/2014
  • We're always very sorry to hear about our members being taken advantage of through our service. Mate1.com is committed to fight fraud and offers its members several avenues for reporting instances of fraud, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

    Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

    For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.

    http://www.mate1.com/nw/faq

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
    • Was this helpful?

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