Onebox Call Services
Complaint 99790 Details
- Date Occurred: 04/09/2014
- Reported Damages: $68.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Onebox added customers from the Phone People unknowing to the existing customers. They now have your billing information and have whacked me for 3 months in one billing cycle and added a late fee under their charges to my Am Exp that is paid in full! When I asked them to remove the charges they refused to make any changes beyond 7 days.
I am hoping American Express will see this as a scam and do what they do best, extract money from the scammers!
Do not use this company! Pay more for att and get good customer service.
- Anonymous SBID #bfc611ffbb
- Posted 04/09/2014
Comments
- Ron SBID #4f267dbce9
- Posted 04/09/2014
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I'm the Sr. Marketing Manager for Onebox.
1.) I'd like to apologize to this customer for any confusion they may have experienced when we upgraded PhonePeople to Onebox.
2.) We did send out multiple notifications to customers announcing the change, unfortunately sometimes these do get missed in spam filters or large inbox's.
3.) PhonePeople customers kept the same pricing they always had, and we added many new features along with a more stable platform. In fact many customers actually experienced a reduction in price due to the way we bill usage.
4.) Customer service is available to assist you with any billing issues or to provide help in understanding these changes. The www.phonepeople.com website was also updated months before upgrade and still includes helpful FAQ's about the change. -
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Company Statistics
- Complaint Against Onebox Call Services
- Complaints Filed: 1
- Reported Damages: $68.00
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