T.Mobil
Complaint 99776 Details

i have been with t.mobil for almost 9 years. i lost my blackberry phone on may 2011. i went to t-mobil store in sherman oaks galleria. usually, when you sign up for a contract you get the phone almost for free but they sold me a balackberry phone for something like $300. when i tried to charge the battery, the extension did not work either. i went back to the store a few days later and ask them to replace it. they refused and told me to go to corporate store. anyway, it took a month or so to solve the problem but later i found out that they renewed my contract anew too. in this case, i didn't have to pay full price for the phone. t.mobil does it all the time.