Gainsaver
Complaint 98221 Details

First, let me say that if you are a stickler for customer service as I am, you might not want to order from this company and if you do, I hope you don’t the experience that some of us have.
Now, I ordered a PowerMac G5 (M9455LL) from GainSaver in early March 2012 to add to my workstation and to my surprise after setting everything up, I turned the Mac on. After the system booted up, I started checking things out and I went to open the DVD drive, for an installation when all I heard was a clicking sound. (The drive did not open) Ok, went back to the basics and restarted the Mac with just the keyboard and mouse hooked up, yet again the DVD drive did not open. From that point, I went online from the Mac no problem there, until I started to scroll down the page using the mouse (not working). At this point, I contacted GainSaver via the website and another PC, with the info of what was going on and waited for a response from them via a contact number I left them. After waiting all day for someone to contact me, I called just before the end of business and was directed to send the Mac back to them with the RMA at my expense (WTH). I did advise the rude lady that the unit was not working when I received it and I have to pay for it to get back to you (Ok).
I returned the unit and requested an upgrade to a newer and faster Mac (MA356LL). After waiting another week plus for the new MacPro, I was ready for something new running Photoshop and Lightroom. I got home and opened the main box and then the Mac box. My girlfriend held the box while I pulled the MacPro out and we saw that the bottom part of the Mac was badly damaged. Needless to say, I was lived with disappointment and anger, so I immediately called GainSaver about the issue and was told by the woman (same), who answered that I needed to contact the customer service (no name). I turned right around and called customer service from the number listed, which was the same number by the way and after getting another run around on that end, I tried to contact customer service via it’s direct number (busy).
The next day, I sent an email service request in via the website asking for someone to call me about the problem and that I was not happy with having to return another item that THEY say that is checked 100% back to them at my expense (not happening). Needless to say, I have not heard anything from the company nor it’s reps and I have a broken MacPro at my desk that looks terrible.