SmartTweak/Avangate
Complaint 89784 Details

Hi i am writing to collaborate with a similar complaint against starttweak software.
In addition to the detailed issues below i was charged an extra $10 on top of the registation fee even after i unchecked a box for download insurance(which i have never heard before).
I had downloaded the UpdateMyDrivers software, installed and assesed my system and it say to me that 22 drivers need to be updated stated below:

-PS/2 Compatible Mouse
 
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105377_1_intel_inf_9.2.3.1017.zip includes drivers for:
 
   -Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
   -Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
   -Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
   -Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
   -Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
   -Intel(R) 82801GBM (ICH7-M/U) LPC Interface Controller - 27B9
   -Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D2
   -Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D4
   -Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D6
   -Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA
   -Mobile Intel(R) 945GM/GU/PM/GMS/940GML/943GML and Intel(R) 945GT Express Processor to DRAM Controller - 27A0
   -Mobile Intel(R) 945GM/GU/PM/GMS/940GML/943GML and Intel(R) 945GT Express PCI Express Root Port - 27A1
   -Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0
   -Intel(R) 82801GBM/GHM (ICH7-M Family) Serial ATA Storage Controller - 27C4
   -Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
 
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105377_3334_1.zip includes drivers for:
 
   -High Definition Audio Device
 
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105377_2203_Intel_1.zip includes drivers for:
 
   -Intel(R) 82801 PCI Bridge - 2448
 
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105377_2417_Intel_3.zip includes drivers for:
 
   -Intel(R) PRO/100 VE Network Connection
 
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105377_4251_1.zip includes drivers for:
 
   -Intel(R) PRO/Wireless 3945ABG Network Connection
 
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105377_2132_TexasInstruments_1.zip includes drivers for:
 
   -Mass Storage Controller
 
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105377_4401_NV_m.zip includes drivers for:
 
   -NVIDIA GeForce Go 7600
 
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After this i read futher into the deal, i had the 30 day guarantee that this product would satisfy my driver problems. I went through the payment and licencing proceedure invoice number 795946. Restarted my computer and scanned once again for driver update, the list populated and i clicked on the update and install all drivers.
It asks for a directory to put these files in, and then creates a zip file with no volume and a readme file (printed above).

Below is the communication logs, they seem to be auto responses exactly the same as the previous complaint:

Online Support Center.

Opened: 16.03.2012 03:52
Status: Opened
E-mail: [email protected]
Product: UpdateMyDrivers

Ticket subject: Refund request

murray ingram
16.03.2012 03:52 this product does not work, it detects the drivers needing updating but when i try to download and install it just places a read me file and a zip file i cannot open... i would also like to add i did not request download warranty however it was still charged me for it, can i please get a refund for the total of 20.02 AUD
John Shirley
16.03.2012 08:21
Please send this zip file to [email protected]
murray ingram
16.03.2012 12:37
Im sorry but i do not want this product im unsatisfied with the results, i will send the file to you once the account has been closed and i have been refunded the payment, thank you.
John Shirley
17.03.2012 13:44
Please restart your computer and download this driver again.
murray ingram
18.03.2012 03:49
I have tryed everything, i know how to use a computer it doesnt work, as i said i will send you the file after i have been refunded as this is your 30 day policy
John Shirley
18.03.2012 07:45
Please restart your computer and download this driver again.
murray ingram
18.03.2012 11:39
Unless you want to deal with governemt authorities over this matter, i wound recommend you repay my 20.02 AUD and cancel the account NOW! I wont ask again.
John Shirley
19.03.2012 09:31
Now the program works.
John Shirley
19.03.2012 09:31
In this case, there is no reason for refund. Please read our refund policy carefully.
John Shirley
19.03.2012 09:31
Automatic renewal has been disabled for your license.
murray ingram
19.03.2012 11:38
Excuse me this is not true, it doesnt work and i have the file to prove it, please refund my money and i want to speak with somebody other than you because you obviously dont know how to deal with customer satifaction. i have read your policy before i had sent any messages, it states that if the program doesnt work you will fully refund, if i had not read this i would not have even attemped to download this software, i am quite a civil person and for the case of 20 dollars for a program that doesnt work i think the priciple speaks for itself. Please refund my money.
murray ingram
19.03.2012 11:52
To follow up on this i have found a great website called scam book, it states quite alot of the same attributes that my case has, you were prepared to repay this customer for not being able to download the drivers but i also have recieved the same auto responses that he has received....
Its just a first step but it pretty much strenthens my belief that this site has nothing to offer apart from stealing people hard earned money.. I will be going down the exact same avenues this gentleman did until i have a result.

I hope that this post helps with other people