EPM Your Money TV
Complaint 85526 Details

On the 29th February, I received an email from YMTV stating they would be taking £67.70 out of my account for a membership I knew nothing about. The following day, on the 1st March they removed the amount from my account. I rang my bank on the 10th March and they offered to cancel my card and gave me the number to the company. I rang the number and the receptionist said they were a Loan Broker (which I would never use!). I asked her what type of loans the company apply for on behalf of their members and she claimed not to know as she was 'only a receptionist'. I told her I thought it was odd that she didn't know anything about the company she worked for. I asked her if they looked for loans from banks or was it payday loans - again she said she didn't know and couldn't access my details. I told her I did not want her to access my info and was just making general enquiries. She asked me to ring on my next available week day as I had rang them out of hours.
I had applied to a couple payday loan companies last year because of bad credit I was unable to get a 'normal' loan. There was information on the email they sent me which said they had provided services on 19th May last year so I checked my credit report and on that day there was a search on my file from a company called 'Lending stream'. My bank has said that the 'dispute team' will contact me in reference to the amount taken from my bank soon.