SoftwarePros.com
Complaint 85345 Details

I had my laptop break down and had to have a new hard drive installed and when it was returned, I had lost my Free AVG Anti Virus. When I went to install it again, it would not allow me the option to add it for free, so from what I remember I followed some options and then cancelled when they were asking for over $60. When I went into it again I was offered the free AVG, so installed that instead.

At the end of the month Dec.31st 2011, I received an email from AVG offering 3yr full protection at the discount price of $44.99, so I agreed to buy that and gave my Credit Card Details.

Shock Horror! when I received my next Bank Statement I was charged $65.32 from SoftwarePros.com whom I had never heard of and had no idea what it was for? I also was charged the $44.99 for the AVG protection that I purchased on Dec. 31st !

I contacted my Bank and said that I had never heard of these people and didn't know what it was for, so they issued me a refund until it was investigated further.

On Jan.24th 2012, I received a letter from my bank claiming that I had given permission for this and so they were debiting my Bank Account again for this purchase! They sent me forms from Merchant Services stating that I had purchased Software from Software-Pros.com and that they posted this Software on Dec.4th and I had never received anything? The Description for this Software was described as 3yr Download Protection? if this was the case, then why did they contact me on Dec.31st offering me a discounted protection for $44.99 which I then purchased? On page 7 of this so called purchase, the final description for the sale is '3 Month + Download Protection' ? was I charged for 3yrs Download + Protection or 3mth Download + Protection for protection that I did not receive at all?

I phoned my bank but they said that I must have purchased it and I argued that I did not, but they would not listen to me, so I just hung up and then issued a complaint to my bank by email, but did not hear back, so just let it go.

After reading all these complaints about these crooks, I have decided that I will once again follow up on this and also post this to warn others not to deal with these thieves.

Glenda.