EdenPure
Complaint 81751 Details

We bought the unit in Nov 2010. Used it 1 1/2 winters. All of a sudden after less than 7200 total run hours, the unit started blowing cold air. All three bulbs had blown at the same time. I called to see about having new bulbs sent so they could be replaced and was told I would have to send the unit back and that I would have to pay shipping.

Since this unit was under a five year limited warranty and the average life of the bulbs was to have been 20,000, I was very vocal about the fact I would not pay for shipping and would tell everyone I knew or could FaceBook, or file a complaint with, including putting it on Richard Karn's and Bob Vila's FaceBook if possible, of my experiences with their product.

Although their customer service rep was rather nasty about it, they did send a prepaid label. I had to wait until I got the label, they got the unit back, and then the time for the refurbished unit to arrive, before finding out, it was far worse than refurbished - it looked like someone had hit it, it was scratched and dented. Along with that, it is another face design from the one I ordered - this one looks CHEAP CHEAP CHEAP.

The government should be looking into these people. It is in flagrant disregard of the truth in advertising law. Their written 100% statement of "customer guarantee" is a farce.

I was told I could not buy and replace the bulbs myself. Every time this unit goes out, it will have to be sent back. That means paying shipping and when the unit is out of warranty, that means you as consumer must pay labor and parts each time. Considering the fact the unit only works an average of one year, that is time and cost consuming.

In case people think I am just one disgruntled customer, you should go to consumers affairs website and see the huge amount of complaints listed for the EdenPure Gen4.

after seeing all the (same) complaints; a class action law suit should be filed against these people. Something I have never advocated until this fiasco. I think Bob Vila and Richard Karn should be ashamed of themselves for promoting what, to me, looks like an obvious fraud.