CanvasDiscount.com / BestCanvas.com
Complaint 80010 Details
- Date Occurred: 01/30/2014
- Reported Damages: $119.84
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
On Jan. 30, 2012, I ordered 7 photo on canvas prints from CanvasDiscount.com. I never received an order confirmation or summary. I waited until Feb. 8 and called them. I got an answer and the gentleman gave me my order number and told me the day I sent my photos their server was down. Said it was up and running and that he would FedEx my canvases to me in 2 days, free of charge. I have called about 7-8 times since looking for my order and get an answering machine that says their mailbox is full. I've sent 3 emails with no response. As many times as I've ordered successfully online, this is a disgrace and gives online ordering a bad reputation. DON'T order from this company!!
- Anonymous SBID #a7194b3692
- Posted 02/27/2014
Comments
- Rachel-Bestcanvas SBID #f9167b52a2
- Posted 08/16/2014
- Dear Customer, Thank you for your feedback. We sincerely apologize that you have had such an experience. Rest assured our support team is working diligently to handle all requests. In the past there has been periods of high volume where we may not have responded quickly, but today we have a strong team in place and lower call and email volumes. If you would like, you can send me an email directly at [email protected] and I will personally handle your request. Thank you for your cooperation.
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Company Statistics
- Complaint Against CanvasDiscount.com
- Complaints Filed: 61
- Reported Damages: $5,542.72
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