Avangate, MediaCrawler
Complaint 75630 Details
- Date Occurred: 02/18/2014
- Reported Damages: $69.95
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I was searching for a download and saw the advert, and i downloaded it for a trial and sin-in with [email protected]. It couldn't gave me what i was locking for, it allows me to login only twice and the next time i try to login i received a message that MY LOGIN DETAILS WAS NOT VERIFIED something of that nature. I said to my self why am i accommodating useless soft in my system so i deleted it rite away. Just to received alert from my bank that the sum of 69.95USD was deducted by Avangate *media-crawler today the 02/18/2012. I was shocked and confused as the money belongs to a student friend who sent me to process his hostel accommodation before his resumption. I said to my self i must look for a way to get a refund of my money God help me.
- mamsbd SBID #1c9d6dcce7
- Posted 02/18/2014
Comments
- Avangate_Support SBID #f8893f6130
- Posted 02/21/2014
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Dear mamsbd,
Please note that according to the refund policy located on the Media Crawler official website (http://www.media-crawler.com/en/tos.html) "within 23 days of an account extension beyond your trial period, you may request a full refund of the $69.95 charge". Consequently, we invite you to contact us directly so that we can relay your refund request to the software manufacturer and process a full reversal back to your bank account. In this respect, you can opt to contact our 24/7 support department by using the Avangate contact details found here http://www.avangate.com/company/contact.php
In case you change your mind and wish to have the problem solved without canceling your order, you may want to contact Media Crawler by going to this web address: http://www.media-crawler.com/en/cc.html
Best regards,
Avangate Support Team
www.avangate.com -
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- Becks SBID #5ac37d4554
- Posted 02/24/2014
- I also ordered something through Avangate (a video converter). Anyways I paid the money through Paypal and I've been waiting for days but it says that my order is being evaluated and they need adittional response but they haven't even tried to contact me. It's been 8 days and not a word from them, thy won't even respond to my email. I just wish I had read this before ordering the software.
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- Avangate_Support SBID #79b78cd06e
- Posted 02/24/2014
- This comment has been deleted by the Moderator for Terms and Conditions.
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Company Statistics
- Complaint Against Avangate Media Crawler
- Complaints Filed: 147
- Reported Damages: $83,557.95
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.