CanvasDiscount.com / BestCanvas.com
Complaint 73384 Details

  • Date Occurred: 02/13/2014
  • Reported Damages: $122.10
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

    • CanvasDiscount.com Complaint / User Submitted Image #73384

I wish I had read these reviews before ordering! I was taken by the cheap prices that they offer, and figured I would order one canvas before taking the chance ordering multiple for my photography business. My canvas arrived tonight after a longer turn around time than promised, but after reading reviews I feel fortunate that I even got it at all! NOWHERE on the the website does it tell you that you will be receiving your canvas in pieces and have to assemble it!!! The print was good however there is a smudge on the top right hand corner where it looks like the ink was coming off. I first called the number on their website and no one answers, and you finally get an automated message telling you the inbox is full and then it hangs up on you. I next tried to email them at [email protected] as it instructs on their site...all my emails were returned as "undeliverable"! SOOOO after exhausting all my options I found this site and saw the reviews along with the recommendation to email this george guy and so far the email has not been returned (fingers crossed) and I am hoping for a response. I was also charged more than I was informed initially and again, after reading reviews I gather that it was for some sort of international billing charges which was not advertised on their website or I was informed about during the order process. I am headed to my bank tomorrow to request that the funds be reversed, but sadly I used a debit and think that I am out of luck where that is concerned. Any company that has THIS many issues needs to be avoided. STAY AWAY!!!! THIS PLACE IS A SCAM!

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Comments

  • Rachel-Bestcanvas
  • Rachel-Bestcanvas SBID #f9167b52a2
  • Posted 08/16/2014
  • Dear Customer, Thank you for your feedback. We sincerely apologize that you have had such an experience. We’re happy to announce that our canvas prints now come stretched on the frame. Ready to hang on your wall and at no extra cost to you. Your feedback on this topic has been heard loud and clear and we've been working around the clock to bring you this better customer experience - and still under our Best Price Guarantee. Rest assured our support team is working diligently to handle all requests. In the past there has been periods of high volume where we may not have responded quickly, but today we have a strong team in place and lower call and email volumes. Please feel free to send me an email directly at [email protected] and I can see if there is a solution we work out for you. Thank you for your cooperation!
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Business Profile Summary

  • CanvasDiscount.com logo

Company Statistics

  • Complaint Against CanvasDiscount.com
  • Complaints Filed: 61
  • Reported Damages: $5,542.72
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