CanvasDiscount.com / BestCanvas.com
Complaint 73088 Details
- Date Occurred: 01/25/2014
- Reported Damages: $57.52
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I ordered on January 25th, 2012. I ordered two canvas' as a gift for my Mom. They promised to ship out WITHIN two days AND promised to provide shipping info and tracking information. Never received the tracking information and to this day have not received my canvas'. When you email you get an automatic response saying that they have high volumes - Which is total bs. When I called the first 3 times it rang and rang and finally went to an answering machine. Every call after that went straight to someone saying the mailbox was full and to "please hang up". Keep in mind the fourth call where they told me to "please hang up" was MAYBE 2 minutes after the 3rd call saying, "Please leave a message". Totally screams scam to me. Why are these people still in business??? we all need to BBB them ASAP!
- CountryGirl SBID #241a147ee2
- Posted 02/13/2014
Comments
- Rachel-Bestcanvas SBID #f9167b52a2
- Posted 08/16/2014
- Dear Customer, Thank you for your feedback. We sincerely apologize that you have had such an experience and that your order wasn't delivered in a timely manner. I would very much like to understand the situation better and work together with you to find a solution. We are proud to say that we are now shipping out all orders within 24 hours. Rest assured our support team is working diligently to handle all requests. In the past there has been periods of high volume where we may not have responded quickly, but today we have a strong team in place and lower call and email volumes. If you would like, you can send me an email directly at [email protected] and I will personally handle your request. Thank you for your cooperation!
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Company Statistics
- Complaint Against CanvasDiscount.com
- Complaints Filed: 61
- Reported Damages: $5,542.72
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