T Mobile
Complaint 69248 Details

Mariana Tapp made a contract with T mobile on OCT. 23, 2009 for 1 telephone - 700 minutes - $79.99 per month. On Oct. 30, 2010, she added another phone- 1500 minutes - for same $ 79.99 per month for both phones. T mobile failed to explain to her that this was a new contract for 2 years. Mariana then cancelled one phone because the user passed away and she did not need 2 phones. Again, T mobile failed to explain to her that there were cancellation fees. The monthly fees became much too high, and Mariana cancelled T mobile, after being a customer for more than 3 years. She paid the final bill for use but T mobile sent her a bill for $ 702.22 , including cancellation fees. Mariana is from Europe and is not familiar with the deceptive practices of some AMERICAN companies, but she is very responsible to pay her debts . We have reported this to the National BBB, Federal Trade Commission , Federal Communications Commission and the Florida Attorney General .