CheapTripAgency.com
Complaint 69175 Details

We booked 2 Tickets from Oslo to Phoenix and back through cheaptripagency.com on a Saturday, when our flight was meant to leave on that coming monday (11/28/2011). They didn't accept our credit card (because it was not Danish), so we did a bank transfer to the following account:

Beneficiary name: YT Guides Group
Beneficiary address: Cheap Trip Agency SA, 49 Mere Road, B23 7LL, Birmingham, UK
Bank: Nat West
swift/BIC : NWBKGB2L
IBAN: GB08NWBK56000621950164

Message to beneficiary: Order# 14017
Transfer amount: €1059.8

Because it was a weekend the bank did not book the transfer untill the following monday, which would be to late. We called and emailed cheaptripagency.com and finally got hold of somebody. First they told us we would get a refund, but it would take some time, then they promised us to get the etickets to us in time so we went to the airport, but the airline only had our reservation and no confirmation. We kept trying to call them untill the last minute and then we had to purchase new (very expensive) tickets with the airline.
I called my bank to cancel the transfer, but they advised me not to do so, as they said with international transfers they can not garrantee anything but we would have to pay large fees, which they couldn't tell us how much they would be.
When we got to the States, we had received eticket that were issued at 19:35 but our flight departed at 11:15.
We sent them an email to reimburse our money but have not heard back from them.
After some research on the internet we found out the company is a scam. We made a police report in Sweden, but they are not going to investigate since the crime happened outside Sweden.