Verizon Fios
Complaint 68388 Details
- Date Occurred: 12/04/2013
- Reported Damages: $143.76
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I got my new Verizon FIOS connection in October 2011.
I did the whole process over the phone with a Verizon Retail Store (Located in Jersey City at Verizon Retail Store 30 Montgomery St
Jersey City, NJ 07302 #201-433-2044).
The sales rep quoted me a total monthly bill of $ 105.98 (+ Tax and other Surcharges. which he said should be around $ 12 per month)
The bill includes my FIOS Extreme Triple Play Plan with an additional set top box for my 2nd TV. and he said the 1st set top box is included in $ 99.99 monthly charges. plus $ 5.99 for the additional set top box = 105.98 per month.
But when I get my Bill in mail, I see that they have charged me for both the set top boxes ($5.99 x 2 = $11.98) and my bill turned out to be $ 111.97 + Taxes.
I tried calling back the above store but the representative who assisted me is never available at the store and his colleagues say that only he can help me (Which sounds really weird to me).
I tried calling Verizon FIOS Customer Service, those people were even rude.
When I told them that I have been cheated about the bill and I shall file a consumer complaint. This is what they quoted "That you can not do that as you do not have any proof to prove yourself."
- Sunnyhouse SBID #470980cae7
- Posted 02/02/2014
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Company Statistics
- Complaint Against Verizon Fios
- Complaints Filed: 19
- Reported Damages: $12,805.99
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