Reachout Wireless
Complaint 66792 Details
- Date Occurred: 01/09/2014
- Reported Damages: $35.00
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
My name is Zaka Savaya live. I am disabled person whom receive governmental assistance. I had a life line mobile phone from Reachout Wireless. My phone had a bad battery. I have to keep it connected to the charger in order to make a call. I had to upgrade my phone so I ordered a new phone from Reachout mobile website. The phone I received is a faulty phone with blank screen. I sent them an e-mail to [email protected] and two other e-mails using the contact us page on your website but they didn’t revert, I tried to call technical support at 877-870-9444 and Costumer Service at 877-870-9222 but they kept me on hold for 26 minutes, and I tried twice to live chat with Reachout on the internet but they kept me waiting for more than an hour. I had to send a letter to their headquarter and I got no answer.
My old phone is disconnected and all minutes were transferred to the new phone. I lost my money and my old phone. I do not know what to do and how I can get a replacement.
- Zaka SBID #864a48fe6e
- Posted 01/31/2014
Comments
- LACENTRAL SBID #0692e60294
- Posted 04/14/2014
- if i was you get another goverment sale phone! other wise go get at&t or whoever does prepaid! its worth paying the extra money a month then deal with the reachout drama!
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- ReachOut SBID #3488b92c5d
- Posted 10/01/2014
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Hello Zaka,
We're sorry to hear that you've been having problems with your service. If you are still experiencing difficulties and would like to contact us, please do not hesitate to email us at [email protected].
As your satisfaction is our primary concern,our Compliance Team will make sure that your issues are resolved as quickly as possible.
Thank you,
Reachout Wireless -
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Company Statistics
- Complaint Against Reachout Wireless
- Complaints Filed: 71
- Reported Damages: $7,563.94
What is SBID?
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