Access General Insurance Company-Atlanta Georgia
Complaint 65494 Details

On January 15,2012 I went to pay my auto insurance on line,I've done so many times and had no problem.When I finished paying I noticed there wasn't a message confirming payment so thinking it hadn't gone through I did it again.Later that evening when checking the balance on my prepaid debit card I discovered that the first transaction had indeed been recorded so I had an over payment of $42.00.I phoned Access (they kept me on hold for 36 minutes)and explained what had happened and could they credit my debit card the $42.00.The woman told me that the credit card issuer would have to do that.I called Western Union and told them my problem and they said that the company to whom I paid would have to credit my card.This went back and forth until Access finally said that if I faxed them the information they would return my money.I faxed them January 21,2012 with what they had requested.On January 23 I called to check the status and was informed that they had not received the fax ((Inappropriate Content Removed))so I went back to Postal Annex and faxed a copy of the original letter along with another stating that as of February 22 I was cancelling their insurance.It's shitty insurance anyway,I just got it because it was convenient at the time.
I called the following day to see if they got the second fax.They had and told me that the company was going to send me a check.Four days had passed and nothing was forthcoming so I called again and was told that my "dispute"was still being investigated.I said "Investigated?"It was a simple mistake what is there to investigate?"She offered the usual double talk and I asked to speak with a supervisor,there weren't any available naturally.
So now I'm going to go the route I did when I had a similar problem with Walmart that is to contact every government agency,every consumer protection group,the C.E.O of Access and any body else who will listen.
Anyway I'm glad I finally cancelled Access they are one of the lowest rated insurance companies around.
I'll get my money back believe you me,I just thought I'd warn all potential customers of Access Insurance;Don't do it! For God's sake don't do it!