Cincinnat Bell Wireless
Complaint 65028 Details

my name is jerry york and every since i had my cell phone from cincinnati bell wireless my bill is never correct . when i call i spend hours on the phone to get it corrected . i will send a copy of the emails i have gone threw to try and get it fixed . you can look on there facebook page and see that a lot of people are have the problems . (see emails)email that i sent i am sending you this email because i posted a comment about my
problems with cbw on 01-26-12 on your facebook wall . i am going to try
and sum it in a nut shell . when we first opened this account our bill
was supost to be $150.00 plus tax. the plan was we pay for data on 2
phones and free on the other two and 3000 minutes and unlimited text .
my bill was never correct from the first day . if you look at my account
you will see were i have had to call in every month from the first bill
. after talking to cusomer service thats is not in this country they
told me i did not have that plan . so they changed it to a plan with
3000 minutes unlimted text and i had to pay for data on two phones and
there was not going to be data on the other phones . my son broke his
phone so we opened up a 5th line to get a phone and that line was supost
to be free . i received a email from customer service that my bill was
going to be $119.7 puls $34.11 in tax on the new plan (see copyed email
below ). they also told me i would never have to call again and that is
in the email . i still have to call every month and when i call it is
horrible i spend about a hour on the phone getting this fixed every
month . this month bill is wrong (see email i sent to the customer
service manger who had changed my plan) . so right now my bill should be
$119.97 plus $6.00 for insurace i added and the tax $34.11 .i also
stoped in the store in kenwood and talked to he manager bill (very nice)
he wanted to switch me back to the orginal plan that cusomer service
said i could not have and that i dont really understand . a this point
i have talk to a lawery and he said because cbw cant get my bill correct
and what i understandif its not correct i have 20 days after the change
in price i could cancell my plan with out penalty . i think that should
be okay because i have been very patient in this on going problem . all
i every ask for is for my bill to correct and at this point i dont see
that happening .











email sent t customer service on 1-27-12 about my new bill





good morning .





i have rceived my bill again and it is in correct . this mont toyal
shows $247.60 that is in correct . per our last email t hold be $119.97
plus $34.11 tax bcause yo had switched the plan i had to get the priceof
my orginal contract . i still i have to call every month to get it fixed
. here's i what see i this month bill. last month i receved a credit to
fix my bill of $58.00 looks like that was put backon this month . last
month balance was $0 the total for this month was $189.60 plus the
$58.00 that shoud have not been on this bill . that makes the total to
be $247.60 . there is also a chargeit the monthy total ($189.60) of
$31.50 on phone number 513-748-1270 for data usage . back when you
switched the planed you took data off that line . you also informed me
you were making it were that line would not be able to use data so my
bill would not be over $119.97 before tax .i also added insurance for
$6.00 to line 513-429-260 . so my bill should have been $119.97 plus
$6.00 = $125.97 before taxes . so i trying email to fix because i can
not be on the phone for as long as it takes when i call . so here is the
brake down of the credits that need to be applied . $58.00 charge that
is hidden on the bill that is what takes my bill from $189.60 to $247.60
, the $31.50 data charge that should not be there , and the $50.00
credit you told me i would receive every month per your emai to make my
bill $119.97 before tax . my acount number is 00000066787284 cell number
is 513-429-9260. please correct these charges so i
dont have to call in. if you have any concerns call me . im looking
forward to a fast response .





email sent to me from customer service manger when she changed my plan
and my bill is never correct after these changes .





Good Day Mr. JERRY YORK

We have discussed earlier the following changes to your account:.

1. Your bill for November is $193.21
2. I made an adjustment on he account for $50.00 because your
bill was $243.21
3. Your next bill will be $119.97 after the adjustment of $50
from total MSF of $169.97
4.Total taxes will be around $34.11 for a month..
And this should be the last time that you will be calling us
about same issue on your bill.

Rocel Romanillo
ID #43745 extn# : 42556

ThankYou