CashBee
Complaint 59726 Details

I sold 138 cds valued by Cashbee.co.uk at £349.39

The CDs were collected on 07/09/11 by City Link, received by Cashbee on 08/09/11.
Received text message from Cashbee stating Cds had been checked/ stocked on 10/09/11 and that payment would be received by 22/09/11.

Payment was not received, contacted cashbee and was told funds would be received on 30/09/11. Still not received, made contact again (via email) was told that the Cds were being destroyed unless I collected them as the new terms & conditions state that duplicate Cds are destroyed. I checked the updated terms & conditions and it states 'Cashbee reserve the right to monkey around with website and terms & conditions without notice'.

I contacted Consumer Direct, and was advised that I am bound to the original terms & conditions unless I agreed to any changes (which I didn't!).

I eventually agreed with Sarah from Cashbee that the Cds would be collected at my own cost either Wednesday 26/10/11 or Thursday 27/10/11. City Link was booked to collect the Cds for 9am on 27/10/11. I checked the delivery status that evening and the Cds werent loaded because 'they were not ready'.

Contacted Cashbee on 02/11/11 incase delivery was being rearranged by them and asked what was going on and when could I rebook the courier if they were not ready.
Received no reply.

Contacted Cashbee again on 15/11/11 asking what was going on and that I wanted to collect my Cds back. I got a reply the same day 'pointing out' that the terms and conditions state that duplicate Cds will be detroyed. No explanation for failure to return them. I replied with their original agreement for me to collect them and havent had a reply since.