AAMCO
Complaint 5767 Details

I am very disappointed in the service that this "so called business" provided or did not provide in that matter. On July 2,2011 which was a Saturday I called this location to see if I can get an estimate or idea to see roughly how much a repair to a transmission would run. I spoke to Jose. He stated that he could not provide a price over the phone and that he would like for me to come in and bring the vehicle so he can see what the issue with the transmission is. We brought the car in on Tuesday July 6th at 8am like he asked. Jose said that he would not charge us to look at the vehicle and he would give us a price the next business day. The next business day we called and Jose said he was would get back to us but he did not. We made several phone calls and got the run around. On Friday when we called back we spoke to Brian who claims to be the manager of the establishment. He stated that they didn't even look at the car because they were very backed up and the car wasn't even looked at. I was upset and Brian assured us that the car would be done on Monday.On monday we called and Jose specifically said that the cost to do the work is no more than $2,500.00 and that they would call us when the car is completed to pick up. A week passed by and we called on Monday July 18th to see the status of the vehicle then to find out that the car hasn't even been touch. At this point very frustrated I wanted to pick up the vehicle. Brian apologized and said he would call us back with some news. Brian called back and said the cost of the vehicle is $3,800.00. At this point I'm irate. Arguing back and forth with Brian he asked Jose what was the price he told me and he stated that he indeed say $2,500.00 Brian tried arguing the fact that he didn't know why Jose said that the price that that price is incorrect (by the way Jose is supposebly the owner). At this point I didn't want to do the car. I said I will be there to pick it up. We got a song and a dance about we still have to pay $750.00 because they spent 12 Hours of labor. No work was done to the transmission and Jose said it was FREE to look at the car. Brian called several times today 7/20/2011 harrassing me and pleading for us to do the car with them and that it's not smart to go anywhere else etc etc. He litteraly called 5 times to try to convince me to do the car. When I put my foot down and refused he said and I quote: "well come pick up this damn car and your not getting it with out paying my $750.00 and hung up. I decided to write this so no one else goes through this again.I see many complaints about Aamco on various differnt sites and they need to be shut down. I will be taking them to court. I do appreciate the time you took to read this.