Welhener Awnings
Complaint 54426 Details

Welhener awnings
Scott Neville owner
Randy La Fevers sales

On July 5, 2001 I signed a contract for an exterior curtain to cover the glass ceilings of my adjoining breakfast and sunroom. I gave Randy LaFevers a check or $1000 deposit towards $2333 order. I witnessed Mr LaFevers measure the ceilings as best he could both inside and out. He explained that the curtain would be in one piece and would be manually operated by 3 cords which would be visible. I was not happy with their visibility but decided it would be satisfactory since I was going to have one single piece of fabric. Delivery was to be in approximately 4 weeks with advance notification. I assumed the balance would be due at that time.
Early August I called to check on progress. No one could take my call and I left a message to call back.
About a week later I arrived home in early afternoon to find men installing the curtain. I went inside and was horrified to see crooked seams showing through the windows. The ceiling has 20 windows approximately 4’x5’ supported by a framework of 7” width. If seams were necessary they easily could have been located over the 7” wide supports between ceiling window panes. I spoke with the installers and found they were having trouble operating the shade or curtain as it kept getting hung up on the window frames and was not laying flat and straight. I promptly called to refuse the product as installed. Scott Neville came to my home within a few minutes.
He requested more money to fix the problems. I refused to pay the balance until I was satisfied. Mr Neville left the house and told his men to remove the curtain. When asked about my deposit he said he would mail it. I said I had heard “The check’s in the mail before”. Still in need of the sunscreen and only requesting no seams visible and easy operation I left it at that.
During the net few days I received 3 phone calls from the salesman trying to say I should have known there would be seams and I knew the curtain would be stiff at first but would eventually operate correctly.
When I ordered the product I did not have any expectations as to cost. Mr LaFevers had quoted me a price at the home show that was higher and I would not have objected to that price. Money was not the problem except for having it on hand when product was delivered.