ISLANDER ASSISTANCE
Complaint 51885 Details

On 12/7/2011 a check was cleared of $30.00 on my account with the number 1-888-475-9935. Also 0.1 and 0.5 cent was taken, but later deposited again. I had called the number and spoke to one of the people that works there. What is so scary about it is how do they have all my information, like my bank info with the routing number and everything. This man that I spoke to said the company is called Islander Assistance located in Nevada. He said that I had signed up for a loan with their company. I told him I never applied for a loan and that I wanted to know how did they get my information. He just said I applied and that they had my bank account info, full name, etc... I told him I wanted my info taken off their computer and that my bank told me to call Islander Assistance first to see what was the reason and to tell them to STOP if they are planning on charging me $30.00 again in the near future and then file a claim against them. Which I am planning on doing, then I am closing my bank account then reopening a new one since who knows how they could have sold my information to. After I spoke to this guy from Islander Assistance he then put me on hold. I thought he wasn't going to return, but surprisingly he returned and kept apologizing to me about my situation and said he was going to cancel my membership with them and that they were going to return my 30.00 within 3-7 business days and gave me a confirmation number. After all that he then said, "oh you are pre-approved for the loan, did you want to go through with it" The nerve after what I just said then he apologized again. Even though he said they were going to do that, but who really knows. I feel the safest thing to do is close my bank account number and get a new one.