Revitalize Health And Beauty
Complaint 49994 Details

I ordered a FREE trial of 3 products in November 2011 - paying only for postage. 3 payment's have since been taken out of my bank account, totalling £209.97. I rang my bank who informed me that I had not read the T&C's but that I should ring the company and ask for a refund and to stop further payment's being taken. The number is an 0845 number, which the company concerned receives payment from the telecoms provider for the amount of time they keep customer's on the line. I was left on hold for 10 minutes, before realising the 'on hold' music was on a loop and I would never get to speak to a customer service assistant. I am also highly allergic to the product,which, under distance selling law, requires the company to give me a full refund. I have written to them and received no response to date.