Intelius
Complaint 48405 Details

I signed up to get a persons phone number, and since I don't have an hour to read every single detail of the terms and conditions, I wasn't aware that I were automatically signed up for ID theft monitoring service. Why should I need a ID monitoring system just because I want to have the phone number (or whatever information) of another person? They charged me $19.99 this. Intelius, you are on my black list, never ever again am I going to spend a single cent on your "services".

So sad that companies can stay in business legally fooling people. And if Intelius is saying they're not fooling people, it’s of course a lie. No one can make me believe that people pay $1 for obtaining information about people also want some ID theft monitoring, that's just b.s. and they know it themselves. That is how they make money. This ID theft subscription they are “forcing” people into does not add any value whatsoever. And Intelius, please, if you guys respond to this, don’t say that people get a free 7 day subscription and can choose to opt out anytime….. YES, WE KNOW THAT ALREADY, but it’s how you do it that matters.

I have an MBA from Wharton, and I know many people will do whatever to make money, but I think this will change. I’ve been involved in several business start-ups, some successful and some not, and if, during our research we find that the only way to make the business sustainable is to step into the gray zone between legal and illegal (where Intelius clearly are operating), we would stop. I would hate running a business where everyone is talking negatively about you. I have yet to find a positive unbiased review from a person who bought a $1 person-information from Intelius that is happy to be automatically signed up for ID theft monitoring for $20/month. Intelius, please show us that! The 2008 economic down turn was partly a result of companies operating in this gray zone between legal and illegal, for instance the subprime mortgage business. People are fed up with this now (just look at the massive worldwide ‘Occupy Wall St” movement), and hopefully in the future consumers will make it very uncomfortable for people running business like that. So (un)Intelius, I would give you a few years, and you’re out, hopefully some of your executives will be hunted down by angry customers too.