CanvasDiscount.com / BestCanvas.com
Complaint 47946 Details
- Date Occurred: 12/01/2013
- Reported Damages: $67.90
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Ordered a 36" x 24" print for a Christmas present for my mother-in-law on Dec 1st. Received an email response right away with the order #.
Emailed them 12/14/2011 to ask them about my order that I still haven't received, nor received a follow up email on whether or not it has shipped. Email first bounced, then I received an auto-respone from "BestCanvas Inc." "you will definitely be receiving a response- due to a high influx of emails please allow 2-3 business days for a response." Then the email further explains "(Please note that we have two websites- canvasdiscount.com and bestcanvas.ca, in which the canvas is sent rolled and the frames detached with included instructions for easy assembly, and bestcanvas.com which pre-stretches the canvas onto the frame.)" I did not initially notice that I would be stretching the canvas myself. I should of known the price was too good to be true. Also the charge made to my card is described as "FOTOSERVICE KOELN DF". I've been buying online for a long time and this is my first ever disappointment. Canvasdiscount.com does not do good business.
- Heather SBID #184b8adedd
- Posted 12/15/2013
Comments
- Heather SBID #184b8adedd
- Posted 12/15/2013
- PS. The auto-response email also states "Once an order is placed, it takes 24 hours to process and reaches our system the very next business day. Then we have 48 hours to send your purchase to you. Ground shipping takes 3-5 days."
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- Heather SBID #184b8adedd
- Posted 12/23/2013
- Received a follow-up email by them on the 19th. Said that they would express ship my canvas. I replied to them on the 19th to tell them to cancel because I already order another print from "CanvasPeople.com" (Which was excellent BTW!) I received my package from Canvas discount today but in pieces. Even some of the wood pieces to the frame aren't fitting easily. Happy that they expressed shipped but still did not initially know I would be putting together my own canvas. If you go to their website and go through the steps to purchase there is no information available that you are putting together the canvas yourself. Only if you you were to read the page about shipping do you realize this is what they as sending you. Shame on CanvasDiscounts! Otherwise, they do great prints but fooling people is not a way to do business.
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- Rachel-Bestcanvas SBID #f9167b52a2
- Posted 08/16/2014
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Dear Heather, Thank you for your feedback. We sincerely apologize that you have had such an experience. We’re happy to announce that our canvas prints now come stretched on the frame. Ready to hang on your wall and at no extra cost to you. Your feedback on this topic has been heard loud and clear and we've been working around the clock to bring you this better customer experience - and still under our Best Price Guarantee.Rest assured our support team is working diligently to handle all requests. In the past there has been periods of high volume where we may not have responded quickly, but today we have a strong team in place and lower call and email volumes. Please feel free to send me an email directly at [email protected] and I can see if there is a solution we work out for you. Thank you for your cooperation.
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- Heather SBID #b4aaa591c8
- Posted 08/16/2014
- Thank you! I did receive an email from best canvas telling me that they now send the stretch cavas built. I'm very impressed with how Best Canvas has turned itself around in less than a year and excellent customer service. I'd be happy to try out best canvas again in the future on my next canvas needs. Thanks
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- Rachel-Bestcanvas SBID #f9167b52a2
- Posted 09/06/2014
- Dear Heather, We are very pleased that you are satisfied with our new products and service. Thank you very much for your positive feed back and Have a wonderful day!
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Company Statistics
- Complaint Against CanvasDiscount.com
- Complaints Filed: 61
- Reported Damages: $5,542.72
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