Best Buy
Complaint 44719 Details

On Nov 24th at 6am, as part of their Black Friday sales, Best Buy.com offered a $999 Lenovo laptop for $179.99. What a buy and I was lucky enough to get one as they sold out in less then 3 minutes. It was a Xmas gift for my husband. But the very next day I got an e-mail saying the laptop was currently not available and I could get a substitution. However when I called I was told it did not mean I could get another laptop valued at $999 for the $179 price. Over the following week I got several more e-mails saying they had no delivery date. When I went to Best Buy store to see about another laptop, they saw the ad and said that that laptop is not a $999 value. They had a Lenovo on their floor, which had 3 times the features and sold for $599. They said we were scammed.
Angry I wrote the CEO Mr. Dunn because I did not like being scammed. Today his secretary called and said that there was an error in the ad and the laptop was not a $999 laptop, it was a laptop worth $179. And according to the web site if there is an error in posting (which they said this was – though it was on the site for several days before the sale), that Best Buy is not responsible. I asked Mr. Dunn’s secretary to honor the ad but was told no, and she offered me a $50 gift card and basically said the laptop I ordered would never arrive. Now Best Buy has pulled scams like this before and got in trouble so I don't know why they would do it again. We have always bought all our electronics from them but in the future I will spend the extra money to deal with someone who stands behind their products and their ads.