Barberino Nissan
Complaint 44298 Details

About a year ago I bought a car at Barberino's and I was a very satisfied customer. The car is used but I was assured it was brought to a "new" condition when they sold it to me. I brought it back to the service department 2 times for 2 different problems and they never fixed anything and just said that there was nothing worng with the car, that the noises and lack of power are normal ( ????? ). About 2 months ago I went in a trip from CT to FL to visit family and we used the "new" SUV to get there. In FL i went to have the car checked because the brakes were not working properly. The mechanich that changed the brakes showed me the discs of my brakes and they looked like vinyl's music discs from the old days... the brakes where NEVER replaced. I called Barberino's very upset and explain what happened, the secretary was very polite and took all my info promissing that John McAvo, the president, will call me shortly. After a week without NOBODY calling me back, i called again. Within an our Mr. McAvo was on the phone and asked me to go there to make a full inspection on the vehicle and that he will receive personally. I went the day and time we agreed and the minute I got there he didnt even received me, I was sent to the "Service Department" the same department that said my car was ok 2 time before. I went over there and was received by a lady that guaranteed that the brakes on the car were new (they changed the pads but not the discs), they wanted me to leave the car there for a whole day and due to my type of work I needed some planning for that. We agreed she would call me in the next few hours or the next day to find out if a Saturday would be possible. She explained that I bought an extended warranty and my car is still under it, that is not that they did not wanted to fix the problem because "nobody turns down work, specially when is paid by the insurance" she said. After a whole week I called again beeing very agraviated because it was a week and nobody have called me, NO BODY CARED !!!
Coincidentially the "Customer Service Manager" picked the phone and after listening part of the situation she didnt even let me talk and started saying that Barberino will pay 50% of my repairs as per John McAvo and her, WHAT BILL ??? My car still under warranty !!!! she cut me off and just said she will transfer me to the "Service Department" (Do you notice the pattern here) and will tell them personally that they will cover 50%. Guess what?? when she was "transfering" me to "Service Department"... THE CALL GOT DISCONNECTED. Barberino... I DONT WANT ANY DISCOUNT !!!, I DONT WANT ANY MONEY BACK FOR MY REPAIR EXPENSES WHILE IN FLORIDA, I DONT WANT ANYTHING FREE !!!!.... All I wanted is nothing else but answers to why my car was not working properly and a full check up to prevent future problems. Now after the holidays I'm planning on replace my existing SUV for another one, the car I have in mind is a Nissan Pathfinder (I love it) but will not be from you.