Membercareservices
Complaint 43122 Details

I looked at my bank statement and saw that $30 had been withdrawn from my account. I had no clue who these people were but there was an 866 number on my bank statement so I called it. They said it was for a membership I signed up for. I said I had not signed up for any membership and they had taken the money without permission causing my account to overdraft. I called on a daily basis, sometimes 2 and 3 times a day. They said they would cancel my membership (whatever that was) and refund my money. Then they said I would receive an email telling me what to do next. Of course I never received an email. Then they said my refund was processed on Nov. 21 and it takes 5-7 business days. Of course it wasn't there on the 7th business day. I still continues to call daily. They don't speak very understandable English. The greeting when you call is a woman speaking very good English then when you speak to a live person they don't. Well they said they would refer my "case" to accounting. Of course I never heard back. When I called again they said they couldn't transfer me to accounting but would have them call med at 11:45am CST on 12/2/11. No call. I called back several times, was put on hold and disconnected. I called again and they put me through to a "higher account person" This man was English speaking and said my refund was in the system and the "banks were communicating and i should see my refund by Monday." It is Saturday so we'll see what happens Monday but this company, whoever it is, should not be allowed to operate.