DirectentBooks and VipBook
Complaint 42133 Details

My name is Kelley Cartwright. One of your sales representatives (Jiff I
> believe, along with another male representative), had called me about 3
> weeks ago, telling me that I won a $500 coupon/gift card to any grocery
> store, along with a Walmart $50 coupon. I received multiple phone calls
> from these guys, trying to get things sorted out with the confirmation
> number and such, and they always had to take down my credit card info
> during each call. But, all in all, I was getting frustrated, and the guy
> told me to just say yes to all of the automated questions. I told him
> initially that I did not want to buy the magazine, but he told me to say
> yes in any event so that I could still receive the incentives (coupons).
> About 1.5 weeks later, I noticed a strange billing on my account. One that
> totaled $49.95, and the other that was $25.00. I then called your company
> to query this. A woman representative assisted me, and I told her that I
> did not have time to check my mailbox, because apparently, I was supposed
> to mail the package back if I did not want the magazine. So she told me
> that she would refund the $49.95 back to my account, but I would have to
> send the magazine/book card back to you all in order to get the $25.00
> credited to my account. However, I do not remember receiving a magazine
> from you all in the first place, and I recently checked my mailbox and I
> got nothing, so I ask that you may please refund the $25.00 back to my
> account please. My verification number is 111023150610, in case you need
> further reference or evidence.
>
> This is the transaction found on my debit card from you all, to 'refresh'
> your memory possibly, "Withdrawal VIPBOOKS8662713895 SANDY UT Date
> 11/10/11 24071051315330174006930 5192"