COMPLAINT FILED UNDER:: GENERAL CONSUMER PRODUCTS / FORZIERI.COM
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Forzieri.com
Complaint 41317 Details

  • Date Occurred: 11/29/2013
  • Reported Damages: $1,398.00

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I ordered a coat for my boss from their website on 10/20/11 and it ended up not only being too small but he just didn't like it at all so we returned it on 10/24/11 (with no problem whatsoever). Forzieri then sent me an email on 11/21/11 saying they received the return and have created a new order for the next larger size and it was being sent to me. That email, sent to me at 10:30 a.m. on 11/21/11 stated "As soon as we can ship it out, we will send you an email to confirm." I IMMEDIATELY responded at 10:33 a.m. saying we do not want the item and to please just issue a credit to our card. The next morning 11/22/11 at 7:56 a.m., I receive an email from them stating "I am afraid that your jacket had been shipped out by the time you sent us your email. You should be receiving it within 2 business days. However, if you would still like to return your jacket, you can get more information on how to return it through this link: http://www.forzieri.com/usa/help/returns/return-policy.asp?l=usa&c=usa."

By the time they received my email?! It was two minutes after they sent me the email saying I would be notified when it was shipped! They also included info on how to return it but of course, I receive the coat today, 11/29/11 and go to return it and the item shows as non-returnable on their website. How can a company take it upon themselves to enter an order for you?! It also said the item should be received by me within 2 business days when actually it was 8 days so quite obviously it had not even been shipped out yet. This company is quite obviously a bunch of crooks and we will be contacting our company lawyer about this scam.

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Comments

  • hcage
  • hcage SBID #df9e9f2637
  • Posted 11/29/2013
  • I would also like to add that the 1-800 number on Forzieri.com listed as the toll-free number for the U.S. doesn't even work so if you have a problem, you certainly can't contact them by phone. Unfortunately I found this on another online complaint about the company after it was too late. http://www.epinions.com/content_540337737348
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  • FORZIERI
  • FORZIERI SBID #803cb9e4aa
  • Posted 11/30/2013
  • Hi,

    We appreciate your feedback.

    When you submitted the first return request, the following message was typed in via our return request form:

    > We would like to exchange for the same item but a size larger than the one we ordered.

    That's why on receipt of your return package, the exchange item (one size up) was shipped out immediately. It's a very unfortunate coincidence that you received a shipping confirmation just two minutes before our agent replied but shipping confirmations are automated e-mails scheduled to be send out at a specific time of the day.

    You can reach our customer service team at 1800 467 1718 (3.30 am to 2 pm), by chat or via our help desk form on-line:
    http://www.forzieri.com/usa/help/help_webform.asp?l=usa&c=usa

    Our team will contact you within the next few minutes to organize a second return.

    Best regards,

    Martin Ricasoli
    Customer Service Manager
    FORZIERI.COM
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  • hcage
  • hcage SBID #df9e9f2637
  • Posted 11/30/2013
  • I may have stated that we needed a larger size but then my boss decided he didn't like the coat at all which is why I didn't put a second order in myself for a larger size. I had no problem entering the first order so I certainly could've ordered another one had that been what we wanted. People are allowed to change their mind and shouldn't have to deal with such circus acts. It's quite obvious that the email I received was not an automated response because it was different from the first automated response from the the first order. Also, if you actually read the complain above, I didn't say I received a shipping confirmation for the 2nd item, I never actually did. I received an email saying I would receive a shipping confirmation once the item shipped and I never did. I find it interesting that you can reply to this complaint but not my emails and it's been more than a couple of minutes and no one has contacted me about a return.
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  • hcage
  • hcage SBID #df9e9f2637
  • Posted 11/30/2013
  • So I did receive a return label from Forzieri but of course with the stipulation that the item can ONLY be returned for store credit. BUYER BEWARE...even though it clearly states on their website "In case, for any reason, you are not completely satisfied with your purchase, we will be happy to accept a return for a refund, a store credit or an exchange." YOU WILL NOT GET A REFUND!!!
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  • FORZIERI
  • FORZIERI SBID #803cb9e4aa
  • Posted 12/03/2013
  • Hi,

    Of course customers will get a refund if they decide to return an item. Only on returns of already exchanged merchandise we cannot guarantee refunds. That's why in our Return Policy clearly states:

    > Please note that for second returns, we can not guarantee refunds, only store credits and exchanges. Shipping fees may apply.

    You can find the complete policy here:
    http://www.forzieri.com/usa/help/returns/return-policy.asp?l=usa&c=usa

    Please don't hesitate to contact us for any further question.

    Best regards,

    Martin Ricasoli
    Customer Service Manager
    FORZIERI.COM
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  • hcage
  • hcage SBID #df9e9f2637
  • Posted 12/05/2013
  • The point is I never asked for Forzieri to enter an order exchange. The company did that on their own accord without contacting the customer until it had already been done and then telling the customer the item had already shipped when it reality it hadn't shipped. It shouldn't matter whether the item was exchanged or not. The policy says IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED. Bottom line, the fact that you will sit here and argue with a "customer" instead of doing what you have to do to satisfy them and not look like scammers just shows that you're only about getting someone's money and keeping it no matter what. Once again, the statement on your website "In case, for any reason, you are not completely satisfied with your purchase, we will be happy to accept a return for a refund, a store credit or an exchange" does not state if you're not happy with your exchange, it says FOR ANY REASON. I don't think other consumers will have any problem seeing right through Forzieri's business tactics.
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  • FORZIERI
  • FORZIERI SBID #803cb9e4aa
  • Posted 12/05/2013
  • Hi,

    Transparency is very important for FORZIERI and as you prefer continuing this discussion publicly I would like to submit my answer your last comment again here.

    Our Return Policy clearly states:

    > Please note that for second returns, we can not guarantee refunds, only store credits and exchanges. Shipping fees may apply.

    I would like to repeat that we just followed your instructions sending out the exchange item as requested by yourself when submitting the return request. Below the text you typed in via our return request form:

    > We would like to exchange for the same item but a size larger than the one we ordered.

    That was exactly what Forzieri did, to guarantee a fast delivery of your exchange item it was shipped out right away.

    As I see in our system Kelly from our Help Desk already arranged everything and sent you a free return label for the second return. We are happy to pay return shipping fee in this special case, although this is a second return. Kelly and the rest of our Help Desk Team are there for any further query.

    Martin Ricasoli
    Customer Service Manager
    FORZIERI.COM
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  • hcage
  • hcage SBID #df9e9f2637
  • Posted 12/05/2013
  • And as I stated earlier, if I wanted an exchange, I would've ordered the larger size myself just as I had done with the original order. My boss decided he didn't like the coat after I had stated we wanted a larger size. Once again, as I stated before, people are allowed to change their minds which is what he did. I was still lied to when I was told oh sorry but by the time we received your email (2 minutes later) your item had already shipped even though the item had not shipped. How else to continue the discussion publicly here when your 1-800 number for U.S. customers DOES NOT EVEN WORK?! You cannot be reached by phone. You people are amazing. The company lawyer has asked that I refrain from responding to further comments from Forzieri so that she may deal with this issue so you can continue to argue with your "customer" like a child if you like, you can guarantee you will not see any other responses from me. I don't think that will fool any future potential "customers" into thinking we gave in to these ridiculous tactics.
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  • FORZIERI
  • FORZIERI SBID #803cb9e4aa
  • Posted 12/05/2013
  • Hi,

    I apologize for the typo in the number of my first post. As written on our website, our customer service can be reached at 1800 476 1718, now in the pre-holiday season with extended opening hours:

    Monday to Saturday 3.30 am to 4 pm (US EST)
    Sunday 3.30 am to 2 pm (US EST)

    You can find all our contact details (phone, chat, or online-form) here:
    http://www.forzieri.com/usa/help/help_webform.asp?l=usa&c=usa

    One of our agents will call you within a few minutes to update you about your return status.

    Thanks,

    Martin Ricasoli
    Customer Service Manager
    FORZIERI.COM
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Company Statistics

  • Complaint Against Forzieri.com
  • Complaints Filed: 4
  • Reported Damages: $2,716.47
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