CanvasDiscount.com / BestCanvas.com
Complaint 40998 Details
- Date Occurred: 11/01/2013
- Reported Damages: $0.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Order placed Nov 1, 2011. Funds collected same day. Week two: No word until we called and got the "there was an issues with the files and now everything is okay and it'll be delivered in 3-5 days" speech. Week three: My manager knows that order and it will be shipping later this week. Request for tracking info never filled. Week 3: after 3 emails, no answer. Phone either rings to a full mailbox or busy tone. Emails either fails to deliver or is never answered. Had to call bank and have charges reversed. Possible fraud.
- Anonymous SBID #9709996dd1
- Posted 11/28/2013
Comments
- Rachel-Bestcanvas SBID #f9167b52a2
- Posted 08/17/2014
- Dear Customer, Thank you for your feedback. We are very sorry that your order wasn't delivered in a timely manner. I would very much like to understand the situation better and work together with you to find a solution. It would be great if you could send me an email at [email protected]. We are proud to say that we are now shipping out all orders within 24 hours. Due to higher than normal request volumes, we unfortunately experienced delays in the processing of our messages in the past. Our current support team is working hard to process all requests quickly and I can personally guarantee if you write us you will get a response within 1-2 days. Thank you for your cooperation!
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Company Statistics
- Complaint Against CanvasDiscount.com
- Complaints Filed: 61
- Reported Damages: $5,542.72
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